PAC - Rep 1 at Charter Communications in Columbus, OH

PAC - REP 1 Position Type Full Time Requisition Post Information* : Posted Date 1 day ago(6/2/2026 1:56 PM) Business Unit Customer Operations Areas of Interest Customer Operations, Customer Service, Provisioning Requisition ID 2026-75236 JOB SUMMARY Are you a problem-solver who works well under pressure? Do you enjoy working independently and with a team? Are you passionate about customer service? Then working as a Coordinator within Spectrum’s Provisioning and Activation Center (PAC) may be a great fit. RESPONSIBILITIES As a PAC Coordinator, you’ll help individuals and businesses activate their Spectrum Internet and Voice services. Every day, your work will strengthen connections between Spectrum and our customers.   In this entry level role, you will learn to create outstanding customer experiences by efficiently resolving residential and commercial order exceptions. Your attention to detail and persistence will ensure new customers are up and running smoothly, making a positive difference for them and our company.   WHAT OUR PAC COORDINATORS ENJOY MOST • Interacting with customers through inbound and outbound calls • Creating and ensuring a positive service activation experience • Monitoring tasks from billing and provisioning systems for residential and commercial orders • Analyzing and processing order exceptions, including owning invalid orders from research to resolution • Collaborating with teams to resolve exceptions and complete orders • Continuously learning and turning that knowledge into customer service wins • Representing a Fortune 100 company with professionalism and courtesy   We’re an encouraging team working in a large, fast-paced organization. With a variety of tools and resources, you’ll work hard to fix customer issues. Throughout your shift, you'll contact customers to resolve failures, make provisioning updates, update records, and process escalations from our Repair and Customer Service teams. If you like being busy and are up for a challenge, you’ll feel at home inside Spectrum. QUALIFICATIONS WHAT YOU’LL BRING TO SPECTRUM Required Qualifications • Education: High school diploma or equivalent • Experience: 6+ months of customer service or related experience • Schedule: A flexible work schedule may be required • Language: Ability to read, write, speak and understand English   Preferred Qualifications • Additional Experience: 6+ months of previous call center experience; 6+ months working with computers and software applications; general accounting or billing experience • Technical Skills: MS Office, computer savvy, data entry • Skills: Effective communication, multi-tasking, customer service, organizational • Abilities: Flexible, detail-oriented, efficient, resourceful, persistent, resilient • Knowledge of: Cable industry products and services, and service troubleshooting OPTIONS Apply for this job onlineApply Share Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. Application FAQs Software Powered by iCIMS www.icims.com