Indirect Account Mgr MDU at Charter Communications in Phoenix, AZ

Job Summary

Looking for a role where your strategic marketing efforts directly shape property success and client satisfaction? At Spectrum, you’ll implement exclusive marketing programs, visit properties and collaborate with staff to drive product adoption and performance across multiple portfolios. Your expertise will strengthen our presence in strategic accounts, ensuring lasting impact for both our clients and Spectrum.

Responsibilities

How You’ll Make an Impact

• Implement Spectrum’s marketing initiatives through onsite collateral, welcome packets and digital campaigns across assigned properties
• Coordinate digital marketing efforts, including promoting Spectrum Internet as an amenity on property websites and digital mover journeys
• Partner with property teams to launch targeted email campaigns to incoming residents and secure upgrades such as Property Management System integration
• Collaborate with sales to transition contract upgrades, amendments and conversions to Spectrum Ready and Quick Connect solutions
• Resolve issues with properties violating Exclusive Marketing Agreements and partner with Client Solutions to renew at-risk or expired agreements
• Serve as primary account owner, driving penetration and maintaining success in existing and new accounts while acting as the day-to-day liaison for client requests
• Identify and evaluate new business opportunities, keeping clients informed of Spectrum’s offerings and promotions and ensuring timely follow-up on all leads

Working Conditions

• Field-based role with office reporting as directed by leadership
• Travel required within assigned territory to visit properties

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree from a four-year college or university or relevant work experience

Experience

• 3+ years in client service and relationship building within cable television, residential property management or real estate development
• Recent experience creating or executing marketing programs with owners of multi-dwelling units
• Familiarity with operations, marketing or other aspects of the cable industry

Skills

• Ability to read, write, speak and understand English
• Effective relationship management and ability to drive results through influence
• Working knowledge of broadband and fiber network, video, voice and mobile technologies
• Strong verbal, written and interpersonal communication skills
• Self-motivated and able to meet deadlines while collaborating cross-functionally

Preferred Qualifications

Skills

• Proficiency with CRM systems, including Salesforce
• Skilled in Microsoft Office, including Excel, Word, PowerPoint and Outlook
• Experience with automated reporting and analysis applications
• Strategic planning expertise
• Effective problem-solving skills
• Experience with artificial intelligence applications