Digital Support Specialist I at Charter… · Charlotte

DIGITAL SUPPORT SPECIALIST I Position Type Full Time Requisition Post Information* : Posted Date 6 hours ago(6/1/2026 9:05 AM) Business Unit Sales and Marketing Requisition ID 2026-75347 JOB SUMMARY Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service. RESPONSIBILITIES What our Digital Support Specialist Enjoy Most About the Role • Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues. • Contributing to the enhancement of customer satisfaction and retention. • Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners. • Addressing order issues across various vendors to optimize the delivery of our digital products. Working Conditions • Office environment with variable hours; may include weekends, holidays, and split days off. QUALIFICATIONS Required Qualifications   Education • High School Diploma or Equivalent Experience • +2 years of experience in sales or customer service. Skills & Abilities • Fluent in English, with strong reading, writing, and speaking skills. • Excellent organizational and multitasking capabilities. • Ability to work both independently and collaboratively. • Effective problem resolution skills for customer complaints. • Demonstrate sound judgment in job performance. • Prioritize tasks efficiently. • Comfortable with prolonged periods of sitting and handling numerous calls. • Proficient in computer usage and various software applications Preferred Qualifications • Experience with consultative sales techniques, including needs analysis and closing. • Strong problem-solving skills and ability to thrive in fast-paced settings. • Effective communication skills to understand caller needs and provide solutions. • Familiarity with cable/telephony products and services. • Knowledge of Cable, Internet, Voice, and Mobile industries. • Understanding of product information, packaging, pricing, and promotions. OPTIONS Apply for this job onlineApply Share Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. Application FAQs Software Powered by iCIMS www.icims.com