Customer Service Representative | Technical… at Charter… · North…

CUSTOMER SERVICE REPRESENTATIVE | TECHNICAL SUPPORT Position Type Full Time Requisition Post Information* : Posted Date 4 hours ago(7/13/2026 11:06 AM) Business Unit Customer Operations Areas of Interest Call Center, Customer Operations, Customer Service, IT Services/Support Requisition ID 2026-77135 JOB SUMMARY Start Date: September 18th, 2026 100% on-site  Training Schedule: 10:00am-7:00pm Sunday-Thursday Schedules After Training: All schedules 2nd shift working minimum one weekend day and start times ranging between 1:00pm and 3:00pm   Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. RESPONSIBILITIES As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.     WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST • Continuously learning and turning that knowledge into customer service wins • Uncovering customers needs, creating solutions, and resolving problems • Making a positive impression on customers through a best-in-class experience • Representing a Fortune 100 company with professionalism and courtesy • Working in an open, friendly environment with a supportive, energetic team   We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you. QUALIFICATIONS WHAT YOU’LL BRING TO SPECTRUM Required Qualifications • Education: High school diploma or equivalent • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays • Language: Ability to read, write, speak and understand English   Preferred Qualifications • Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications • Technical Skills: MS Office, computer skills, typing • Skills: Communication, organization, time management, customer service • Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient OPTIONS Apply for this job onlineApply Share Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. Application FAQs Software Powered by ICIMS www.icims.com