Call Center Sales Representative at Charter… · Albany

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

 

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.

What our Call Center Sales Representatives Enjoy Most About the Role

• Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. 
• Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors. 
  
  

Working Conditions

• Normal office environment.

Required Qualifications

 

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues. 
• Proven sales techniques with consistent achievement of sales goals. 
• Proficiency in computer and consumer electronics. 
• Competence in using personal computers and relevant software applications, including billing systems. 
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks. 
• Demonstrated judgment and initiative in accomplishing job duties. 
• Working knowledge of cable communications products and services, including TV, internet, and telephone. 
   

Preferred Qualifications

• 2+ years of call center sales experience.