Floral Customer Service Specialist at Charlie's Produce in Seattle, WA

Summary: Charlie's Produce is the largest privately owned wholesale produce company on the West Coast, dedicated to enhancing communities through quality produce. They are seeking a Floral Customer Service Specialist to provide administrative support to Floral Account Managers, manage customer orders, and assist in sales activities, ensuring smooth customer service operations. Responsibilities: - Provides administrative support to Account Managers - Analyzing data to inform decision-making processes related to floral product management - Efficiently allocate floral products based on demand and availability - Update and maintain floral product information in relevant databases - Conduct regular inspections of floral products housed in warehouse facilities to ensure quality and freshness - Ensure accurate and timely entry of customer orders for floral products - Handle and process customer credit requests, coordinating and facilitating product pickups as required - Manage customer orders through various communication channels, ensuring clear and professional communication - Create marketing materials for floral products using PowerPoint and Excel - Create daily inventory availability using Excel - Handle phone and email order taking for floral products - Attend onsite/online customer meetings as part of professional growth and development - Assist in marketing and showcasing floral products to enhance customer engagement Required Qualifications: - Minimum of 1 year experience as a Customer Service Representative at Charlie's Produce or other relevant experience - Proficient use of computer systems for daily tasks, including order processing - Competent in using Microsoft Office applications (Word, Excel, PowerPoint) - Basic understanding of Tableau for data visualization and decision-making - Fast and accurate typing skills for data entry and communication - Proficient use of office phone systems for professional communication - Effective use of internet resources for research and communication purposes - Effectively convey information both verbally and in writing to customers and internal teams - Work well with cross-functional teams and external partners to ensure smooth operations - Professional and courteous handling of all customer interactions, maintaining a high level of service - Diplomacy and sensitivity in dealing with customer inquiries and resolving issues - Strong interpersonal skills to build and nurture relationships internally and externally - Prioritize tasks effectively and respond promptly to customer needs - Manage multiple tasks and responsibilities simultaneously in a fast-paced environment - Proactively identify issues and find effective solutions to ensure workflow efficiency - Maintain accuracy in data entry and order processing to prevent errors and delays - Ability to work independently with minimal supervision - Capability to provide guidance and mentorship to other team members when necessary - Resourceful in finding solutions to customer concerns or special requests - Willingness to assist customers and always provide excellent floral customer service - Demonstrated ability to work independently as well as learn from others within the team - Ability and willingness to embrace change, including adapting to new technologies and tools - Proactively seek feedback and implement best practices to optimize workflow efficiency - Willingness to stay informed of industry trends and regulations, such as legal, ethical, and environmental aspects of the floral industry - Must observe and follow proper safety procedures, and report and address potentially unsafe conditions Preferred Qualifications: - Wholesale or grocery retail floral industry experience desired but not required Required Skills: Order Processing, Data Analysis, Product Allocation, Product Quality Inspection, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Tableau, Typing, Office Phone Systems, Internet Research Benefits: Medical/Dental/Vision on the first of the month following hire., ESOP (Profit Sharing) and 401(k)., Paid vacations, paid holidays., Pre-tax commuter benefits, and onsite parking., Coverage under State Sick Leave., 100% Prepaid College Tuition for employees and their dependents., Employee assistance program (EAP).