Charlie Health→
Product Manager, Therapist Success at Charlie Health in New York, NY
Skills
Job Description
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
Charlie Health is seeking a Product Manager, Therapist Success to own and evolve our core, in-house care delivery platform.
As Product Manager, Therapist Success, you will own the end-to-end Primary Therapist experience including administrative (e.g.onboarding, training), clinical documentation, and patient management from care program development to discharge planning, ensuring that every client-therapist interaction is thoughtful, seamless, and effective.
In this role, you’ll drive initiatives across onboarding, care coordination, communication, and in-care support. Your mandate is to deeply understand the needs of our clients and their families, identify moments of friction or dropout, and deliver product solutions that improve engagement and clinical success. You’ll partner closely with Clinical, Care Operations, Data, Design, and Engineering to build features that make it easier for clients to get help and stay connected to care.
This is a high-impact role for someone who thrives at the intersection of strategy, execution, and empathy. You will set the product vision for your domain, own the roadmap, and roll up your sleeves to execute—from discovery and experimentation through launch and iteration. You’ll lead through influence, driving alignment across stakeholders and inspiring cross-functional teams to deliver exceptional client experiences.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Own the clinician journey and clinician-client interaction from referral through discharge, ensuring experiences are intuitive, engaging, and drive retention across key moments.
- Lead product strategy and execution for onboarding, scheduling, communication, and care support tools.
- Evaluate opportunities to leverage AI / ML resources at Charlie Health to improve therapist efficiency, client experience and outcomes, and therapist-client interactions.
- Partner with Design, Engineering, Clinical, and Operations to define and deliver solutions that address real user pain points and business priorities.
- Define and measure success across the Primary Therapist experience and therapist-client relationship, including appointment attendance, engagement in care, and satisfaction.
- Develop a deep understanding of the needs of teens, adults, and families navigating mental healthcare, ensuring our solutions are trauma-informed and inclusive.
- Drive discovery and experimentation to identify the most impactful ways to improve outcomes and reduce barriers to care.
- Translate high-level goals into product roadmaps, prioritizing effectively to balance long-term vision with short-term delivery.
- Communicate product vision, plans, and progress clearly to stakeholders and executives across the organization.
Requirements
- 3-5+ years of product management experience owning complex, end-to-end product experiences in a fast-paced, mission-driven environment—ideally in healthcare, edtech, or consumer tech.
- Proven track record of launching products that significantly improved user experience, conversion, or retention.
- Strong product instincts with a data-informed approach to prioritization and iteration.
- Experience leading discovery, research, and experimentation cycles in complex user journeys.
- Skilled at aligning cross-functional partners and communicating clearly across technical and non-technical audiences.
- Fluent in SQL and experienced with A/B testing and experimentation frameworks; able to design experiments and analyze data to inform product decisions.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $125,000-$175,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $137,500-$192,500 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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