Change Grow Live→
Administrator at Change Grow Live in Accrington-Lancashire
Job Description
Administrator
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
Are you Looking for a rewarding career where you can use your passion and skills to help others? We’re looking for a passionate and committed Administrator with a particular interest in working with people where support for alcohol and/or drug use has been identified as a need.
Our Administrator team here at Change Grow Live play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives.
Location: Lancashire
Hours: Part Time, 15 hours a week
Contract Type: Permanent
Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and any associated payments will be pro rata based on contracted hours.
Responsibilities
Working as part of a Customer Service Administration team within the treatment services the post holder will provide effective customer service and administration duties across East Lancashire.
The post-holder will offer organisational, administrative, and clerical services to the team, designed to contribute towards its aims and objectives.
The post-holder will be required to work flexibly across operational sites as required and work flexibly within an agreed number of hours to maintain the most appropriate level of service provision. This will include some evening and weekend working.
About the role:
- Working days Thursday and Friday
- Be the first point of contact within the service
- Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
- Assist in building management and to participate in building risk assessments as and when required in line with Health and Safety requirements and fire regulations.
- Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
- Complete effective processing of correspondence/data entry as required.
- Minute take at partnership and clinical meetings as required
- Collate, monitor, and report data/information and statistics as required
- Carry out photocopying as required
- Develop and nurture sound relationships with both CGL Business Support and external office and equipment suppliers.
- Ensure that all admin, record-keeping, and communication within the project are maintained
About you:
- Knowledge of general office procedures
- IT literacy including proficiency in word processing, excel spreadsheets and other MS applications
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Confident and effective communication skills, both verbally and in writing and solid numeric skills
- Excellent organisational and time management skills
- Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal
- Minute taking experience would be an advantage
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
- Flexible working arrangements (Pro rata)
- Paid ‘Wellness’ hour (Pro rata) each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a Friend Scheme and receive £250 in vouchers if candidate successful.
Please read attached Job Description for a more detailed out line of responsibilities and Person Specification
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
A note about using AI in your application
AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.
We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.
There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.
Direct applications only we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
ILW / OLW /Fringe
Closing Date
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:
Options
We believe that having diverse people working as part of our team makes us the organisation that we are.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.
The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.
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