Hostess at CHANEL in Istanbul, Istanbul, Turkey

We are looking for candidates for Hostess position in our İstinye Park Fashion Boutique.

Job Purpose:

The CHANEL Boutique Hostess will serve as a “CHANEL Ambassador” by displaying a welcoming and friendly attitude to all clients entering the store.

Key Responsibilities:

• Identify, greet and welcome all clients entering the boutique with a warm, genuine, and friendly smile
• Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience
• Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit
• Ask for the customer name, the purpose of the visit, and write down a small description identifying the customers’ needs
• Act as the liaison between the customer and the boutique team: knowing and keeping a record of daily customer appointments, daily boutique roster, etc.
• Coordinate traffic flow during high volume times: in charge of the queue management system
• Clearly, confidently and articulately communicate with clients on a daily basis
• Foster the development of clients’ emotional connection to CHANEL
• Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service
• Remain up-to-date on all CHANEL collections

Qualifications:

• Bachelor Degree
• Minimum 2 years of retail experience in customer service
• Strong interpersonal and communication skills
• Team player
• Well-groomed, with a pleasant and dynamic personality
• Excellent customer service and client-centric mindset
• Ability to manage multiple tasks in a fast-paced environment
• Fluent English and French is a plus
• Able to withstand retail working hours and work on weekends and public holidays