Dispatcher at Chair-man Mills in Toronto, Ontario, CA

About Element Event Solutions Element Event Solutions is Canada’s premier provider of tent and event services, orchestrating over 30,000 memorable events annually in partnership with top venues, caterers, planners, corporate partners, and private hosts. Established in 1911 as Chair-man Mills, our company has grown through a legacy of excellence with renowned brands including Event Rental Group, Contemporary Furniture Rentals, Regal Tent Productions, Advanced Tent Rental, A&B Partytime, Loungeworks, MacFarlands Events, and Higgins Event Rentals.

Driven by our mission to craft engaging spaces that foster remarkable experiences and connections, we provide the infrastructure essential for Canadians to unite through social, corporate, philanthropic, and community gatherings. Proudly Canadian-owned and operated, we are committed to family values and investing in our local communities.

Position Summary The Dispatcher is a critical role within our operational center of excellence. The role contributes to the delivery of our customer service excellence strategy in ensuring that the Company’s 4 mandates of: 100% Complete load, 100% Quality Product, 100% On-Time Performance and 100% Inventory Control & Accuracy are met as indicated in the Essential Job Functions below.

Key Responsibilities

• Cultivates strong relationships with warehouse and logistics staff including Department Managers, Customer Service Reps, Lead Hand, Dispatchers, Order Pickers, Stagers, Drivers, and Customers (internal and external).
• Oversees Drivers and Driver Helpers.
• Monitors current KPIs with respect to inventory control with the target being 100% complete loads, product quality, on-time delivery and pick-ups.
• Ensuring POR Dispatch module is up-to-date.
• Assess Drivers and Helpers daily to meet and exceed performance standards including customer expectations / standard, driving performance and fleet maintenance.
• Ensures that the Drivers are following all practices deemed essential by the provincial and federal government and the Manager at specific location.
• In collaboration with the Manager, conducts performance scorecard reviews for each Driver and Helper on a quarterly basis.
• Conducts load calculations and routing knowing daily where we stand against capacity. Ensures that loads and routes are completed daily and in advance according to order volume and size. Assigns loads to vehicles Drivers and Helpers accordingly.
• Prioritizes work, runs based on urgency and importance.
• Provides delivery crews with information about orders, traffic, obstacles, and requirements.
• Ensure that trucks are in good condition when they are received or returned.
• Consults with and cultivate strong relationships with internal customers, stakeholders, and external customers to address questions, problems, and requests for service or equipment.
• Enter data in computer system and maintain logs and records of calls, activities, and other information.
• Records, answers, reconciles and / or files customer requests, expenses, inventory, and other dispatch information.
• Has strong working knowledge of the warehouse layout and product knowledge.
• During slower periods, you may be required to support warehouse operations, including assisting with inventory counts and performing general labour duties, including working alongside other departments (rentals, drapery, furniture & warehouse) upon request amidst reduced demand.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Customer Centricity: Providing service excellence to both internal and/or external customers.
• Initiative: In dealing with different situations proactively seizes opportunities.
• Results Focus: Focuses efforts on achieving high quality results.
• Fostering Communication: Listens effectively with a wide range of audiences, remain non-confrontational and promote dialogue while building consensus.
• Exemplifying Integrity: Treats others fairly and respectfully.
• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
• People Leadership: Assuming a leadership role in helping others achieve excellent results.
• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
• General Interpersonal Skills: an ability to remain calm, influence without authority.
• Agile and adaptable to different situations.

Requirements & Qualifications

• Knowledge of company products considered an asset
• WHMIS / Safety Awareness Certified.
• Working knowledge of MS Office (required) and Point of Rental Software (strongly preferred).
• Demonstrated ability to embrace and learn new workflows and technology.
• Ability to work flexible schedule that includes evenings, weekends, and holidays.

Other Skills/Abilities

• Can positively deal with demanding timelines and stressful situations
• Willing to work irregular and/or long hours
• Flexibility to work out of both GTA locations: North York and East York