CGI→
Service Desk Engineer at CGI in Bengaluru
Mid LevelOn-siteBengaluru
Skills
Access ManagementUK& US Client handlingITILTechnical TroubleshootingStrong Communication SkillsITSMManagementTroubleshooting
Job Description
Shift: 24x7 Rotational (Primarily EST)
Support users in a 24x7 rotational shift environment
Experience: 2+ Years
Technical Service Desk experience (International process)
US & UK voice / call handling experience
Experience with Incident Management & ITSM / ITIL
Note: US & UK call handling experience and Technical Service Desk experience are mandatory
Support users in a 24x7 rotational shift environment
Experience: 2+ Years
Technical Service Desk experience (International process)
US & UK voice / call handling experience
Experience with Incident Management & ITSM / ITIL
Note: US & UK call handling experience and Technical Service Desk experience are mandatory