Manager Consulting Delivery at CGI in Hyderabad, Telangana

"Focus: Overall GCC CoE Leadership, Vendor Transition (RKT), and Stakeholder Governance.
Key Responsibilities:
. Build, mentor, and lead a 60+ person Vulnerability Management CoE responsible for securing mission critical retail applications.
. Lead the 16 week transition from the incumbent vendor, enforcing the ""Reverse Knowledge Transfer"" (RKT) mandate to ensure a seamless handover with no knowledge gaps.
. Own overall program governance, managing budgets, timelines, and stakeholder communications with senior enterprise leadership.
. Define, negotiate, and enforce Service Level Agreements (SLAs) with application and business owners across all three remediation crews (Platform, Data, Container).
. Utilize delivery management tools to track progress, report on key performance indicators (KPIs, MTTR), and manage program risks.
Mandatory Skills (Rigorous):
. Program Governance: 10+ years in IT program management or service delivery, with 4+ years managing large (50+ FTE) technical teams in a global delivery/GCC model.
. Domain: Deep understanding of vulnerability management lifecycles, CVSS scoring, enterprise risk frameworks, and audit support processes. Understanding of Cloud Security (CSPM, IAM, K8s security)
. Technical Acumen: Strong conceptual understanding of modern CI/CD pipelines (Jenkins), containerization (Docker/OpenShift), OS administration (Linux/Windows). Familiarity with AI/LLM integration in engineering workflows. Strong understanding of SRE principles (resilience, rollback, observability)
. ITIL & Service Management: Good understanding of ITIL frameworks, service transition, service operation, and strict SLA management.
. Stakeholder Management: Exceptional ability to manage relationships, negotiate downtime priorities, and communicate risk to stakeholders and audit teams (GSR).
. Delivery Management Tools: Advanced proficiency with JIRA, Confluence, and ServiceNow for tracking and managing large scale technical programs."

Your future duties and responsibilities

Required qualifications to be successful in this role

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