Lead Systems Engineer - SCCM / End point L3 at CGI · Bengaluru

Lead Systems Engineer - SCCM / End point L3

Role Title: Lead System Engineer / L3

Purpose of the Role

Lead System Engineer is responsible for the end to end lifecycle management, governance, security, compliance, deployment, modernization, and retirement of Microsoft licensed applications, open source softwares, and supporting drivers used across enterprise environments.

Level: Senior / Lead Individual Contributor (IC) with Product Ownership responsibilities and enterprise wide application management accountability.

Responsibilities in the Role
Act as the Application Manager for assigned application portfolios and related technologies.
Define and maintain product roadmaps, lifecycle strategies, and operational standards.
Gather business requirements and prioritize application enhancements and upgrades.
Research, evaluate and recommend alternative applications, including open source solutions, when existing products reach end of support, are discontinued by vendors, or no longer meet business requirements.
Manage the complete lifecycle of enterprise applications, including onboarding, testing, version upgrades, release planning and migrations.
Review application vendor roadmaps and product announcements / Upcoming features.
Provide recommendations for application optimization and cost savings.
Track Application license usage, contracts / Purchase process, and subscription renewals.
Manage application governance, Security compliance, and service quality throughout the application lifecycle.
Collaborate with Product Manager, Product Owner, business stakeholders, security teams, architecture teams, delivery teams and vendors.
Continuously monitor application security vulnerabilities and emerging threats.
Identify, assess, and remediate vulnerabilities using: CVE (Common Vulnerabilities and Exposures), CVSS Scoring, Security Bulletins, Vendor Advisories, Threat Intelligence Feeds.
Evaluate vulnerability impact on enterprise environments and provide risk assessments.
Coordinate remediation activities and security patch / fix deployments.
Ensure software adheres to organizational security, legal, and compliance requirements.
Maintain software inventory dashboards and tracking compliance target.
Point of contact for all escalated incidents / requests related to applications in Scope.
Responsible for Change and Problem Management.
Provide required inputs to stakeholders involved in case of critical incidents like outages.
Develop operational procedures, SOP and knowledge articles.
Lead troubleshooting and root cause analysis activities.
Provide technical leadership and mentoring to engineering / delivery teams.
To be proactive and have an Agile mindset to manage and execute Agile Scrum activities.
Drive continuous improvement initiatives across application management services.

Experience:
8 12 years of experience in Systems Engineering, Enterprise Application Life Cycle Management, and End User Computing in large scale environments.

Abilities/skills required:

SCCM/Intune
Windows 11 Core Applications life Cycle management & Troubleshooting < Browser, 7 Zip, Adobe etc.>
Operating Systems: Windows 11 / Windows Server OS
Product Owner or Agile Certifications
ITIL Foundation or equivalent
Change / Incident/ Problem Management
Microsoft Security Certifications (Vulnerability Management).

Profile
Abilities/skills required:
SCCM/Intune
Windows 11 Core Applications life Cycle management & Troubleshooting < Browser, 7 Zip, Adobe etc.>
Operating Systems: Windows 11 / Windows Server OS
Product Owner or Agile Certifications
ITIL Foundation or equivalent
Change / Incident/ Problem Management
Microsoft Security Certifications (Vulnerability Management).

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.