Junior-Level Business Analyst at CGI in North Charleston, SC

Summary: CGI is a leading IT and business consulting services firm, and they are seeking a Junior-Level Business Analyst to enhance IT products and services for clients. The role involves supporting end-users, performing in-depth analysis, and participating in Agile ceremonies to deliver effective solutions for various clients in the US Federal space. Responsibilities: - Support End-Users: Provide quality client support by answering questions, identifying possible solutions to issues, documenting resolutions, and communicating guidance to end users - Perform In-Depth Analysis: Develop your knowledge of our client's industry, organization, and business objectives. Understanding the business needs of our client, troubleshoot challenging solutions that include software issues, data issues, maintenance, and system configuration - Support System Changes: - Follow established Change Request/SDLC processes to implement new functionality or issue resolutions - Create and/or maintain systems documentation, training materials and user guides regarding functionality and business processes for new or existing systems - Create test plans, traceability matrices, test scenarios, and test cases for functionality testing - Perform system testing to assess how well a product adheres to its design, standards, as well as its usability and ability to meet business needs - Demonstrate in-depth technical capabilities with the ability to support multiple work streams and drive assimilation of new techniques and solutions - Participate in team problem solving efforts and offer ideas to solve client issues - Understand business requirements and translate them to executable work for a cross-functional team - Attend and participate in Agile ceremonies – including Daily Stand Up Meetings, Sprint Reviews, Backlog Refinements, Sprint Retrospectives, and PI Planning events Required Qualifications: - An interim Secret clearance is required to begin working onsite with our client, and a Secret clearance must be maintained throughout the project duration - Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required - Bachelor's degree or master's degree. Preferred areas of study include: Computer Science, IS/IT, Mathematics, Business, Economics, Accounting/Finance or STEM related disciplines - Analytical problem solving skills - Excellent interpersonal skills including the ability to work with diverse personality types - Strong communication and writing skills - Strong attention to detail - Ability to support multiple work streams Preferred Qualifications: - Relevant experience (e.g., business analysis, software support, client/customer support), including experience with the CGI proprietary ERP system, Momentum - Experience in working with SQL, Python, Java, HTML or CSS - Experience working on Analytics and Business Intelligence focused initiatives, preferably in a consulting capacity - Experience using Microsoft Power Platform, ServiceNow, Salesforce or other low-code development tools - Experience with project management tools or products (Atlassian, ServiceNow, Summit, Salesforce, etc.) - Experience working with various self-service business intelligence and data visualization tools such as Tableau, Power BI, Business Objects, etc - Experience working in an Agile-based environment or understanding of the software lifecycle and/or Agile development methodologies - Understanding of basic financial and accounting principles Required Skills: SQL, Python, Java, HTML, CSS, CGI proprietary ERP system Momentum, Microsoft Power Platform, ServiceNow, Salesforce, Atlassian, Summit, Tableau, Power BI, Business Objects, Agile development methodologies, Software development lifecycle, Financial principles, Accounting principles Benefits: Competitive compensation, Comprehensive insurance options, Matching contributions through the 401(k) plan and the share purchase plan, Paid time off for vacation, holidays, and sick time, Paid parental leave, Learning opportunities and tuition assistance, Wellness and Well-being programs