Service Professional at Cetera Financial Group in St Cloud, MN

Summary: Cetera Financial Group is currently seeking a Service Professional for their team located in St. Cloud, MN. The role involves delivering excellent service to clients, handling complex issues, and providing operational support to ensure client loyalty. Responsibilities: - Handle complex and escalated issues from financial professionals and customers - Provide support to our clients in all aspects of their business. This will include brokerage operations, advisory accounts, transfers, direct business, etc - Provide support to our clients with the navigation and use of various systems associated with the Broker/Dealer - Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule - Utilize the CRM (Client Relationship Management) tool to accurately record each call - Work independently within the team to assist callers without requiring outside assistance - Participate in special projects as assigned - Provide training support on department process and system navigation Required Qualifications: - 1+ year of previous call center experience - 1+ year of proficiency with Microsoft Office tools - Must have High School diploma or GED - Demonstrated experience delivering excellent problem resolution, organizational and follow up skills - Success driven personality Required Skills: Call center experience, Microsoft Office, Problem resolution, Follow up skills, Success driven personality Benefits: Competitive performance-based bonus