Quality Assurance Specialist at Cetera… · Des Moines

Summary: Cetera Financial Group is seeking a detail-oriented Quality Assurance Specialist to oversee all quality assurance activities. The role involves developing and implementing quality assurance policies, conducting tests and inspections, and identifying production or product issues while presenting solutions. Responsibilities: - Preparing and implementing quality assurance policies and procedures - Performing routine inspections and quality tests - Identifying and resolving workflow and production issues - Ensuring that standards and safety regulations are observed - Addressing and discussing issues and proposed solutions with superiors - Documenting quality assurance activities and creating audit reports - Making recommendations for improvement - Creating operating manuals - Communicating with other team members to solve problems - Following up with the appropriate channels when mistakes are found Required Qualifications: - High school diploma/GED required - Previous experience in quality assurance or a similar field - Working knowledge of tools, methods, and concepts of quality assurance - Solid knowledge of relevant regulatory standards - Good communication skills, both verbal and written - Excellent data collection and analysis skills - Strong attention to detail - Decision-making skills Preferred Qualifications: - Degree preferred - Certificate in quality assurance is a plus Required Skills: Quality assurance, Quality assurance tools, methods, Regulatory standards, Data collection, Data analysis, Decision-making