Client Services Representative at Cetera… · Rockland

Summary: Cetera Financial Group is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice. The Client Services Representative supports Financial Advisors by managing client interactions, processing paperwork, and enhancing customer service experiences. Responsibilities: - Act as a liaison between the registered representatives and their clients - Answer phones, schedule appointments, and prepare materials for client meetings - Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients - Prepare and complete client paperwork and follow up tasks to support registered representative - Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met - Organize client events and follow up tasks - Maintain client records and retention management within corporate requirements - Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews) - Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met - Educate clients on account services, capabilities, and new technology - Complete required corporate training on new technologies and follow implementation guidelines - Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner - Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes Required Qualifications: - High School Diploma or GED - Experience in an administrative or customer service role - Strong time management skills - Excellent written and verbal communication skills - Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs Preferred Qualifications: - Previous experience in assisting Registered Representatives/Financial Advisors - Financial services and/or banking background - Bachelor's degree in Finance, Business, Marketing, or Communications - Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment - Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors - Self-starter, productive, works well with a team and independently - Professional and positive attitude, friendly demeanor both in-person and by telephone - Trustworthy; uses discretion with confidential information - Listens well to instruction and consistently retains details Required Skills: Client relationship management, Financial services knowledge Important Skills: Microsoft Office proficiency Benefits: Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship., Easy access to mental health benefits to meet our team members and their families where they are., 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities., 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years., Paid parental leave to support all team members with birth, adoption, and foster., Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more., Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.