Cervello-Wellness→

Medspa Front Desk Receptionist at Cervello-Welln… · VA-Alexan…

Mid LevelOn-siteFull-timeVA-Alexandria-22314$23–$24/hr

Job Description

Employment Type: Full-time
Schedule: 9:00 AM–5:00 PM
Pay: $23–$24 per hour, based on experience
Location: In person

Amani Body • Mind • Skin is seeking a friendly, organized, and dependable Front Desk Receptionist / Client Coordinator with excellent customer service, strong computer skills, and some marketing experience. The ideal candidate is knowledgeable about skincare and aesthetic services, including injectables, and enjoys helping clients feel welcomed and informed.

Responsibilities

Welcome clients and provide attentive, professional customer service throughout their visit.
Manage check-in, checkout, payments, deposits, and gift card purchases.
Answer calls, emails, text messages, and social media inquiries promptly.
Schedule and confirm appointments, manage provider calendars, and coordinate follow-up visits.
Ensure intake forms and required consents are completed before appointments.
Explain services, pricing, memberships, packages, and promotions using approved information.
Provide general information about skincare products and aesthetic services, including Botox, dermal fillers, facials, chemical peels, microneedling, and laser treatments.
Refer questions about treatment suitability, risks, and medical recommendations to licensed providers.
Support skincare retail sales and client rebooking.
Assist with social media posts, promotional emails, special events, and community outreach.
Help create and organize marketing content using Canva or similar tools, following client consent and privacy procedures.
Follow up with prospective clients and track inquiries and bookings.
Maintain accurate client records and protect confidential information.
Keep the reception area and retail displays clean, organized, and inviting.
Assist with inventory tracking and daily administrative tasks.

Qualifications

Previous customer service, front desk, or administrative experience required; medspa, dermatology, plastic surgery, or spa experience preferred.
Excellent customer service skills, with a warm demeanor and the ability to handle concerns professionally.
Strong computer skills and confidence learning scheduling software, client management systems, payment platforms, and electronic records.
Proficiency with email, Microsoft Office or Google Workspace, and basic spreadsheets.
Working knowledge of skincare products, common skin concerns, and aesthetic treatments, including neuromodulators such as Botox and dermal fillers.
Some marketing experience, including social media management, content creation, email campaigns, or promotional events.
Familiarity with Instagram, Facebook, and Canva preferred.
Strong communication, organization, and attention to detail.
Comfortable discussing pricing, services, and products without pressuring clients.
Reliable, punctual, and able to manage multiple priorities.
Bilingual English/Spanish skills are a plus.

How to Apply

Please submit your résumé and a brief introduction highlighting your customer service experience, computer skills, marketing background, and knowledge of skincare and injectables.

Amani Body • Mind • Skin is an equal opportunity employer.

Compensation: $23.00 - $24.00 per hour