IT Analyst at CERTEX USA in Phoenix,AZ

Summary: CERTEX USA is looking for an IT Analyst I to join their internal IT team. This hands-on role involves providing support to end users and maintaining infrastructure across multiple branch locations while collaborating with the IT Director and fellow analysts. Responsibilities: - Provide Tier 1/2 helpdesk support via our HaloITSM ticketing system, resolving hardware, software, and connectivity issues in a timely manner - Support and maintain SonicWall firewall appliances, including rule management, SDWAN, VPN configuration, and troubleshooting - Assist with LAN/WAN networking tasks including switch configuration, VLAN management, and branch connectivity (fiber + 4G/5G failover) - Support endpoint management using NinjaOne RMM - Assist with Microsoft 365 administration (user provisioning, licensing, Exchange, Teams) - Support desktop deployments and refresh cycles - Contribute to IT documentation in Hudu - Assist with monitoring and response for SentinelOne endpoint security alerts - Support Citrix virtual desktop environment and VoIP (3CX/Yealink) as needed - Participate in after-hours maintenance windows and on-call rotation as required Required Qualifications: - 1–3 years of experience in a helpdesk, desktop support, or IT analyst role - Hands-on experience with SonicWall firewalls (VPN, NAT, firewall rules, diagnostics) - Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing) - Experience supporting Windows 11 endpoints in a domain environment - Familiarity with Microsoft 365 administration - Strong troubleshooting skills and a customer-first mindset - Ability to work independently and manage multiple priorities - Excellent communication skills — written and verbal Preferred Qualifications: - Experience with NinjaOne, HaloITSM, or similar RMM/PSA tools - Familiarity with Citrix, VMware, or Azure - SonicWall certification (SNSA or SNSP) a plus - CompTIA Network+, Security+, or similar certification - Experience supporting multi-site or distributed environments Required Skills: SonicWall firewalls, VPN, NAT, Firewall rules, TCP/IP, DNS, DHCP, VLANs, Routing, Windows 11 endpoints, Domain environment, Microsoft 365 administration, HaloITSM, NinjaOne RMM, SentinelOne endpoint security, Citrix virtual desktop, VoIP, Yealink, Networking fundamentals, Customer-first mindset Benefits: Vacation and Sick Leave, 9 Holidays and 1 Floating Holiday, 401k and 401k Match, Phone Allowance, Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance