Center Administrator at Centria Autism in Phoenix, AZ

Summary: Centria Autism is seeking a Center Administrator to support the operational functions within their center. This role involves administrative support, maintaining compliance with regulations, and ensuring a clean and organized environment for clients and staff. Responsibilities: - Open/close center when needed - Greet new and existing clients and other visitors to the center and give tours when necessary - Complete any related administrative tasks such as providing printed materials, etc - Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate - Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed - Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed - Maintain records to ensure compliance with local, state, and federal mandates - Receive deliveries, as needed - Ensure documentation is completed on time and following established Centria procedures - Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria's reporting policies - Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services - Ensure required company postings are displayed in an appropriate area - Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis - Partner with Operations Director to ensure effective communication with families and Behavior Technicians - Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system - Be a go-to person for general center-related questions. Able to either answer their questions or connect them with someone who can - Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated to the appropriate parties as necessary - Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria's established policies and procedures - Participate in an agency-wide Compliance Program to ensure services are consistent with the individual's authorized services - Follow guidelines, i.e., mandated reporting, compliance, and company guidelines - Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws - Responsibility to report violations of Company policies or the Code of Conduct Required Qualifications: - High School Diploma or equivalent, minimum requirement - Previous experience in a customer service role - Attend training and other company in-services and training as directed by the direct leader and compliance teams - Basic computer skills and working knowledge of tablets/iPads - Laptop - G Suite (Gmail, Drive, Docs, Sheets, Google Meet) - Ability to follow written instructions - Ability to use computers and computer/software programs - Proficiency in PC software, including virtual meeting platforms - Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality - Ability to interpret and implement verbal and written clinical protocols - Ability to accept constructive feedback and develop expertise and skillsets accordingly - Effective time management skills and the ability to manage multiple tasks at once - Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members - Ability to adhere to organizational policies and procedures - Commitment to maintain client confidentiality and adhere to HIPAA laws - Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard - Effective communication skills, both written and verbal, with clients, internal and external stakeholders - Strong cultural competency with the ability to remain flexible and open-minded Preferred Qualifications: - ABA Platforms Required Skills: PC software proficiency, Virtual meeting platforms, G Suite, ABA platforms, HIPAA compliance