Product Operations Coordinator at CentralReach in Remote

Summary: CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. The Product Operations Coordinator will play a crucial role in executing planning and operational tasks, managing product launches, and ensuring effective delivery of products and services to the market. Responsibilities: - Coordinate and execute activities that support product delivery action plans for assigned programs and initiatives - Partner with product delivery team and internal subject matter experts to translate high-level product vision into detailed, executable product delivery action plans, workflows and other artifacts - Leverage and manage team tools like Salesforce, Jira, Confluence, and SharePoint to drive clarity, collaboration, reporting and documentation cross functionally - Coordinate and facilitate meetings and working sessions with SMEs and stakeholders to determine how best to implement product solutions and operational improvements - Support user acceptance testing, beta development, defect triage, and support continuous improvement initiatives - Support reporting and cross-team communications to ensure product delivery progress and operational insights are clearly communicated - Understanding of product lifecycle management (PLM), including how teams coordinate activities across product planning, development, launch, and ongoing iteration Required Qualifications: - 1-3 years of experience in hybrid roles spanning Product Support, Business Analyst, Program/Project Coordination, Customer Service or Product capacities - Understanding of product lifecycle management (PLM), including how teams coordinate activities across product planning, development, launch, and ongoing iteration - Exceptional communication, facilitation, and interpersonal skills - Highly detailed with strong analytical skills and a love for organizing data and information to tell a compelling story - Comfortable interfacing with cross-functional teams, customers and executive stakeholders with the ability to dive deep with technical and operational teams Preferred Qualifications: - Familiarity with product lifecycle management (PLM) and how teams coordinate activities from product planning through launch - Hands-on experience with Jira, Confluence, Salesforce, SharePoint or similar tools - Hands-on experience leverage AI tooling to enhance operational efficiency - Familiarity with enterprise healthcare software environments, including basic understanding of providers, payors, patient visits, and HIPAA considerations Required Skills: Product lifecycle management, Jira, Salesforce, Confluence Important Skills: AI tooling, Analytical skills Nice-to-Have Skills: Healthcare software familiarity, Facilitation skills Benefits: Comprehensive health benefits, Generous PTO, 401(k) matching, Paid parental leave, Hybrid work schedules, Career development support, Wellness programs, Opportunities to give back through CR Cares™