Help Desk Technician at Central Transport in Sterling Heights, MI

Summary: Central Transport is seeking a Help Desk Technician to serve as the primary contact for internal IT-related issues. The role provides timely technical assistance, remote troubleshooting, and support for handheld and tablet technology while delivering strong customer service.

Responsibilities:
- Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
- Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
- Providing remote support, software loading, etc. for all hand-held and tablet technology tools

Required Qualifications:
- Have basic IT knowledge
- Have an interest in pursuing a career in the IT field
- Have the ability to multitask and prioritize a changing workload
- Have a flexible schedule with the ability to work overtime if needed
- Have strong organization and communication skills
- Be a reliable and dependable worker

Benefits: Shift premiums: an additional $1.00 per hour for shifts worked from 6 PM–12 AM, Shift premiums: an additional $2.00 per hour for shifts worked from 12 AM–6 AM, 401(k), Dental insurance, Health insurance, Paid time off, Vision insurance, Opportunity for advancement