Austin 01 (7th/Pleasant Valley) Business… at Central Market · Austin

Summary: Central Market is a part of HEB, and they are seeking a Business Center Representative. In this role, you will provide superior customer service and perform accurate, efficient tasks related to Business Center services.

Responsibilities:
- Provides superior customer service with etiquette and a positive attitude
- Answers phone calls appropriately; handles customer concerns and complaints
- Researches discrepancies; assists with Customer inquiries
- Uses knowledge and suggestive selling techniques to build department / Store sales
- Facilitates all Business Center services
- Applies knowledge of all requirements, policies, and procedures related to MSB and other financial services
- Complies with H-E-B security / confidentiality guidelines
- Conducts transactions on the H-E-B POS System
- Handles large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures
- Applies understanding of H-E-B Refund Policy; processes returns; issues rain checks, as applicable
- Applies understanding and urgency of recall processes

Required Qualifications:
- 18+
- Ability to handle multiple, concurrent tasks; attention to detail (sometimes during stressful situations)
- Communication skills
- Strong customer service skills
- PC skills, including Outlook (email) and Intranet navigation
- Ability to remain composed in stressful situations
- Able to work in a fast-paced and demanding environment, with attention to detail in precise tasks
- Ability to work with Partners and customers and stay attentive to their needs / concerns
- HS Diploma or GED or equivalent
- Completion of Alcohol Seller's Training (AST)
- Completion of Money Service Business (MSB) training

Preferred Qualifications:
- Experience as a Checker

Required Skills: Cash Handling, H-E-B POS System, Alcohol Seller's Training (AST), Money Service Business (MSB) training, PC skills including Outlook and Intranet navigation, Remain Composed in Stressful Situations