The Medical Assistant (MA) – Multi-Specialty position presents an exciting opportunity for Medical Assistants to expand their knowledge and skill set in a Multi-Specialty Clinic environment. Under direction of licensed medical and/or licensed nursing personnel, the Medical Assistant takes a central role in the delivery of health care for patients performing a variety of patient care duties in a Multi-Specialty clinic. The Medical Assistant collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes. Our team of Medical Assistants model a commitment to the organization’s vision/mission/values to support an unparalleled patient experience and positive clinical outcomes.

Essential Duties:
• Collaborates with the patient’s care team including, primary care team, specialists, home care, hospital team, and any others involved with the patient’s care to optimize clinical outcomes.
• Works as a team member, interacting with staff, patients, and providers to communicate and coordinate patient care and workflow effectively.
• Improves the patient experience by completing pre-visit planning including reviewing notes from the previous visit and ensuring that results are documented (e.g., pre-visit lab results, diagnostic tests, pathology reports, other physician notes from a referral). Identifying whether any further information such as hospital discharge notes, emergency notes, etc. are available to maximize the patient and Provider face-to-face visit.
• Enhances the patient experience by practicing AIDET during each patient interaction.
• Rooms patients consistent with standardized workflow including verifying patient information, utilizing two-patient identifiers, documenting chief complaint and reason for visit, vital signs, BMI, pulse oximetry level as necessary, patient comfort level, medication list, allergies, smoking history, and other information as required.
• As required and competency validated, performs appropriate, EKG, spirometry, point of care testing, specimen collection, staple and suture removal, wound care, toenail cutting, equipment cleaning/reprocessing and other requested procedures.
• Performs clinical duties as assigned and competency validated in accordance with Standing Delegation Orders including, but not limited to: administering medications, immunizations, setting up exam or procedure rooms, preparing patients for examinations and /or treatments, assisting provider with exams or procedures, cleaning and disinfection of equipment, exam rooms and storage, stocking exam rooms, perform quality control checks on equipment as per manufacturer guidelines.
• Dismisses patient at end of clinic visit including completing the orders, tasks, delivering patient education, scheduling follow up appointments, and reviewing the patient plan.
• Enhances the patient experience by performing in-basket management, addressing MyChart messages, assisting with pre-certifications, referrals, authorizations, and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests.
• Respects patient confidentiality at all times and treats patients with courtesy and respect.
• Collaborates, communicates respectfully and professionally with all members of the care team in providing patient-centered care and regarding processes and clinical issues.
• Develops and maintains favorable internal relationships, partnerships with co-workers, including managers, clinical support staff, providers, and business office staff.
• Participates in daily patient care (unit) huddles.
• Participates in continuous quality improvement projects in order to better serve the patient, family and healthcare system to improve the quality of service provided.
• Attends staff meetings and education offerings both in person and via teleconference/online as required.
• Supports organizational initiatives to promote and maintain a strong positive workplace culture.
• Performs other duties as assigned

Knowledge/Skills/Abilities:
 Demonstrated knowledge of activities associated with the delivery of quality Medical Assistant duties.
 High level of skill at building relationships and providing excellent customer service.
 Strong attention to detail and accuracy.
 Ability to utilize computers for data entry and information retrieval.
 Excellent verbal and written communication skills

MINIMUM EDUCATION:

Graduation from high school or equivalent
Medical Assistant Diploma and/or National Medical Assistant Certification
Graduation from an accredited Medical Assistant Program or equivalent military healthcare experience

MINIMUM EXPERIENCE:
• Completion of a Medical Assistant externship

REQUIRED CERTIFICATIONS/LICENSURE: Holds and maintains these certifications as a professional. Lapsing/expiration of these
certifications/licensure will result in suspension of work:
1. Basic Life Support (BLS) - Obtained through approved American Heart Association or Red Cross.

PREFERRED EXPERIENCE:
• One (1) of Medical Assistant experience preferably in an ambulatory clinic setting with Specialty services
• Experience with Epic.

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