CentiMark→
Customer Service Representative at CentiMark in Canonsburg, PA
Entry LevelOn-siteFull-timeCanonsburg, PA$42k–$45k/yr
Skills
salesforce
Job Description
CentiMark Corporation is hiring a Customer Service Representative in our Corporate Office in Canonsburg, PA! This role offers a salary range of $42k - $45k with premier benefits!
Do you have a passion for exceptional customer service and a knack for problem-solving? Are you detail-oriented and enjoy working in a fast-paced environment? If so, we want to hear from you!
CentiMark Corporation, the National Leader in Commercial & Industrial Roofing, is looking for a highly motivated and customer-focused Roofing Client Service Representative to join our growing team. This role will be responsible for providing exceptional service to our clients across our 100+ locations in the US and Canada.
Job Summary
- Be the first point of contact for our valued customers, receiving and processing roofing work orders
- Provide clear and timely updates, estimated arrival times (ETAs), and findings to keep customers informed throughout the process
- Build strong relationships with customers and collaborate effectively with our internal offices across North America
- Educate customers on their roofing needs based on information relayed from our field offices
- Effectively address customer questions and concerns, finding solutions and ensuring satisfaction
- Communicate and collaborate with Account Managers, Sales Representatives, and Management to ensure seamless customer service and problem resolution
- Conduct professional conversations with customers via phone and email
- Track roofing quote opportunities within our CRM (Salesforce) and follow up with customers to secure approvals
- Work collaboratively as a team to achieve exceptional customer satisfaction for all clients
Candidate Qualifications
- Thrives in a fast-paced environment and enjoys exceeding customer expectations
- Possesses excellent communication and interpersonal skills, both written and verbal
- Demonstrates strong organizational skills and the ability to prioritize tasks effectively
- Has a keen eye for detail and accuracy
- Proficiency in using a CRM system (like Salesforce) is a plus
- Experience in the roofing industry is preferred, but not required
Premier Benefits:
- 2 Health Insurance Plans:
- No Cost “Core Plan” – No Cost Medical & Dental
- “Buy Up Plan” – Features a lower deductible for Medical
- Vision Plan
- Employer Paid Life & AD&D Insurance
- Traditional 401K with Company Match
- Roth IRA with Company Match
- Paid Holidays and Vacation
- Employer Provided Employee Stock Ownership Program (ESOP)
- Flexible Spending Account (FSA)
- Referral Bonuses
- Dayshift Hours
- Growth Opportunities
CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website -- www.CentiMark.com/jobs
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website -- www.CentiMark.com/jobs