AV Tech Coordinator at CENTERS in Baltimore, MD

Overview

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients.

Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Responsibilities

Job Summary

he Audiovisual (AV) Tech Coordinator supports reserved events and meetings in the Hopkins Student Center. This includes AV equipment setup, testing, operation, troubleshooting, and strike-down. This position reports to the AV Tech Manager and is typically responsible for AV services reserved in the meeting and multi-purpose spaces.

This position will work on-site at Johns Hopkins University Homewood Campus. JHU is recognized as America’s first research university, a place that has revolutionized higher education in the U.S. and continues to bring knowledge and discoveries to the world. JHU opened its first-ever student center in August 2025.  The 148,000 gross squarefeet Hopkins Student Center (HSC) has transformed the student experience by providing spaces, amenities, and opportunities for students who want to socialize, connect, create, and relax.  The building is designed to be a welcoming environment for all Hopkins students wand provided opportunities for events, programs, and dining.

Essential Functions:

• Set up, operate, and strike audio visual equipment in a hospitality environment
• Participate in the event planning and booking processes as needed
• Provide excellent customer service to clients during planning and event
• Troubleshoot AV equipment and replace defective or malfunctioning parts
• Perform routine inspection of audiovisual systems and equipment
• Support internal audiovisual training and assist professional staff with audiovisual equipment recommendations for specific events. Make recommendations for future purchases in consultation with USS IT Services
• Train part-time staff on audiovisual set up and troubleshooting techniques
• Document troubleshooting procedures and resolutions for future reference
• Assist with general event set up and break down

Staff Supervision:

• Recruit, hire, train, schedule and evaluate part-time student employees
• Responsible for approving timecards and preparing necessary documents/reports for bi-weekly payroll

Qualifications

Education and Experience:

• Bachelor’s degree or 4 or more years of work experience required
• 2 years of AV experience in a Hospitality or Higher Ed. environment
• Strong working knowledge of AV equipment
• Working knowledge of sound systems
• Working knowledge of projectors and TVs
• Working knowledge of camera and lighting techniques

Skills and Abilities:

• Excellent customer service, organization, communication, and problem solving skills
• Working knowledge of Mac and PC computers

Work Environment and Physical Demands

Work Environment

• Office and events environment
• Maintain flexible hours for occasional events that may occur on weekends and evenings
• Non-smoking environment
• Moderate to loud noise

Physical Demands

• Must be able to traverse throughout the arena and campus. Regularly ascending/descending building levels and occasionally ladders or stools
• Must be able to lift, move and set up items weighing as much as 50 lbs.
• Must be able to discuss, converse with, and exchange accurate information with clients, guests, staff, stakeholders, etc.
• Written, verbal, and comprehension skills in English required
• Work is performed indoors and outdoors as needed

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.