Specialist I - Customer Care at Cencora in Vilnius, Vilnius, Lithuania

Specialist I - Customer Care Location: Vilnius, Lithuania Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures. Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health. Job Details Job Description The Support Consultant is responsible for delivering high-quality operational support to pharmacies across Norway. This role ensures effective handling of technical issues, system access, ordering processes, product information requests, and platform-related inquiries. The consultant will have overall governance and will work closely with IT, wholesalers, master data, market teams, and pharmacy operations to ensure efficient resolution of cases and strong delivery service aligned with defined response times. This role is critical for maintaining stable operations in pharmacies and ensuring that employees have the tools, systems, and information they need to operate effectively and comply with internal procedures. Responsibilities Governance and Case Management Monitor and triage incoming tickets, ensuring they are routed to the appropriate support team Own-case follow-up and documentation to ensure clear handovers and timely resolution User Support & Backoffice Support: Operations Support: Provide day-to-day support to pharmacies across core tools, pharmacy system (Ascent) and way of working Technical and IT-Support: Manage user access to systems and relevant platforms, including shared mailboxes and telephony services at pharmacy. Support of pharmacy hardware (e.g., PCs, printers and scanners) Supply Chain Support: Support key operational processes related to e.g., Ordering, deliveries, documentation and daily settlements and other delivery-related questions ​Master data Support: Create, maintain and update customer and pharmacy information in core systems to ensure data quality Work Experience: 1–3 years experience in customer support, IT support, service desk, pharmacy operations, or similar. Skill and Knowledge: Basic understanding of IT systems, user management, and troubleshooting. Experience working in service environments with defined SLAs. Strong English communication skills (written and verbal) Norwegian communication skills Knowledge of supply chain processes and order management. Familiarity with Phonero Portal, Relex, SAP, Simployer, or Cognisor. Understanding Google Business profiles and website content administration. Experience from pharmacy, healthcare, or retail operations is an advantage What Cencora offers We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures Full time Gross Salary Range (Monthly) €1,779.96 - €2,542.81 Affiliated Companies: Affiliated Companies: World Courier (Lithuania) UAB