Rep II - Customer Service at Cencora in Shanghai, Shanghai, China

Rep II - Customer Service Location: Shanghai, China Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: The incumbent is responsible for ensuring smooth and timely handling of domestic, import & export of shipments for World Courier customers. The purpose of this position is to coordinate internally with overseas offices and externally with clients and agents over all OPS-related issues to ensure the smooth and successful operations and sustainable improvement of our service level. Responsibilities: General Answer telephone calls as per World Courier standards. Enter accurate and complete data into World Courier’s proprietary systems. Proactively resolve potential or actual problems with customers and teammates for shipments. Support Supervisor & Manager to ensure the efficiency of Operations & the quality of output. On time submission of report and assignments to Supervisor & Manager as requested. Work periodic weekends and holidays as rostered. Specific Ensure all import & export requirements are satisfied prior to authorizing shipments i.e. giving & receiving of “ok to send”, “sending instruction”, “pick up instructions”, etc. Ensure import & export paperwork are both complete and accurate. Keep local customers & origin/destination office informed as to any earlier or delays in pick up /delivery/transportation of shipments. Liaise and closely follow up with operations team in relation to progress of shipments. Vigilantly monitor progress of shipments through World Courier’s proprietary system and being proactively resolve potential or actual problems with shipments. Escalate complex complain directly to Supervisor or Manager. Check notes from system regularly and response to inquiry to both overseas offices and customers within the requested timeframe. Ensure appropriate procedures (as per Standard Operating Procedures, Work Instruction and Memo) & regulatory compliance matters are being followed in the processing of shipments. Ensure smooth transition of workflow at time of shift change. Through supporting Business Development team and coordinating with Operatioins team to provide premium service to customers and use cold chain knowledge to minimize risks of deviation for shipments during World Courier’s custody of shipments. . Education: Post-secondary education or equivalent in a related discipline. Experience: Minimum of 2 years experience in a warehouse customer service role. Thorough knowledge of Import & Export process and paperwork. Good international & domestic geographic knowledge. Proficiency in PC skills. Good verbal & written communication skills. Proficiency in Dangerous Goods knowledge. Minimum Skills, Knowledge and Ability Requirements: Strong work ethic, sense of responsibility, high level of attention to detail. Proactive customer focus. Ability to work in a team and independently as well as with minimal supervision. Ability to multi-task in a fast paced environment. Self-starter, efficient, organized. Capable of consistently producing high quality work under pressure and in a timely fashion. Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint). Strong proficiency in order entry systems. Excellent problem solving ability. Mandatory ability to communicate clearly in English as required. What Cencora offers ​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: World Courier Shanghai Co. Ltd. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned