Customer Representative - Quotation (MY) at Cencora · Kuala…

Customer Representative - Quotation (MY) Location: APAC > Malaysia > Kuala Lumpur Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Key Responsibilities 1. Quotation Creation & Preparation · Create quotations based on customer requests and sales team input, using standardized templates and tools. · Gather and validate customer information and requirements from sales teams or customer requests. · Input customer data, product specifications, quantities, pricing, and terms into the quotation system (CRM/CPQ). · Ensure all quotations are complete, accurate, and include all required information and documentation. · Apply approved pricing, discounts, and commercial terms according to global pricing policies and guidelines. · Format quotations according to company standards and brand guidelines for professional, consistent customer-facing outputs. 2. Quotation Review & Quality Assurance · Review quotations before submission to ensure accuracy, completeness, and compliance with pricing policies. · Verify that all pricing, terms, and conditions are correct and properly applied. · Check quotations for errors, inconsistencies, or missing information. · Ensure quotations comply with global quotation standards and regional requirements. · Escalate quotations that require approval or contain exceptions to the Quotation Supervisor. Business Unit: World Courier Preferred Role Location: Colombia – Madrid – Lithuania - Malaysia Function: Sales Role Grade: Region: Americas/Europe/APAC Reports To: Quotation Supervisor - Regional 3. Quotation Delivery & Customer Communication · Deliver quotations to customers in a timely manner, meeting established SLAs. · Communicate quotations to customers via email or other approved channels. · Provide professional, courteous customer communication regarding quotations. · Answer basic customer questions about quotations and direct complex inquiries to the Quotation Supervisor or sales team. · Ensure customers receive quotations in the correct format and with all necessary documentation. 4. Quotation Revisions & Follow-up · Process quotation revision requests from customers or sales teams. · Update quotations with revised information, pricing, or terms as requested. · Resubmit revised quotations to customers in a timely manner. · Follow up with customers on outstanding quotations to ensure timely responses. · Maintain records of all quotation versions and revisions. 5. Data Entry & Systems Management · Accurately enter and maintain customer and quotation data in the standard system. · Ensure all quotation information is properly recorded and organized in the system. · Keep customer records up-to-date and accurate. · Follow data entry standards and guidelines established by the organization in standard tools. · Escalate data quality issues or system problems to the Quotation Supervisor. 6. Process Compliance & Documentation · Follow all established quotation processes, procedures, and workflows. · Adhere to global pricing policies, discount parameters, and approval requirements. · Maintain accurate records of all quotations, revisions, and customer communications. · Document quotation status and maintain organized quotation files. · Escalate any quotations that deviate from standard processes or require special handling to the Quotation Supervisor. 7. Collaboration & Communication · Work collaboratively with sales teams to understand customer needs and quotation requirements. · Communicate with the Quotation Supervisor regarding quotation status, issues, or customer requests. · Provide updates to sales teams on quotation progress and delivery status. · Escalate customer issues or concerns to the Quotation Supervisor. · Support the quotation team in meeting team goals and SLAs. 8. Continuous Learning & Process Improvement · Participate in training on quotation processes, tools, and company policies. · Seek feedback from the Quotation Supervisor on performance and areas for improvement. · Identify process improvement opportunities and share suggestions with the Quotation Supervisor. · Stay current with company policies, pricing updates, and quotation best practices. · Support the implementation of new tools, processes, or system enhancements. . Key Qualifications & Skills: Experience: · High school diploma or equivalent; Bachelor's degree is a plus. · Proven experience in a customer-facing operational role, administrative support, or data entry position. · Familiarity with quotation systems or similar business software. · Experience with quotation, proposal, or order management processes is advantageous. Skills & Competencies: · Attention to Detail: Exceptional attention to detail with a commitment to accuracy in all quotations and data entry; ability to catch errors and inconsistencies. · Process Orientation: Strong ability to follow established processes, procedures, and workflows; comfort with repetitive, structured work. · Technical Proficiency: Proficiency in CRM systems (Salesforce), Microsoft Office (Excel, Word, Outlook), and ability to learn new software quickly. · Organization & Time Management: Strong organizational skills with the ability to manage multiple quotations simultaneously, prioritize effectively, and meet deadlines. · Communication: Clear, professional communication skills with the ability to interact professionally with customers and internal teams. · Customer Service: Friendly, professional demeanor with a commitment to delivering excellent customer service. · Problem-Solving: Ability to identify and escalate issues appropriately; willingness to ask for help when needed. · Reliability & Accountability: Dependable, punctual, and committed to meeting team goals and SLAs. Education: · High school diploma or equivalent (required). · Bachelor's degree in Business, Operations, or a related field (preferred). Languages: · English (advance, required). · Regional language proficiency (Spanish for Americas/Europe, Mandarin/local languages for APAC) is highly advantageous. What Cencora offers ​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: World Courier (Malaysia) Sdn Bhd Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned