Direct Lending Processor at CEFCU in Peoria IL

Summary: CEFCU is a credit union seeking a Direct Lending Processor to join their member service team. The role involves processing approved loan applications for members and non-members while providing a high-quality experience and ensuring individual financial needs are met. Responsibilities: - Demonstrates a strong, needs based sales and service focus by processing approved applications for both member(s) and non-members across all available delivery channels using grammatically correct and concise language - Determines individual needs and procures loan protection products, additional loan originations, and deposit account relationships as defined and measured in the Direct Lending and Corporate Balanced Scorecards and Major Initiatives - Completes a detailed analysis of each loan application to generate proposal packages that consider applicant’s individual needs, improves upon their financial well-being, and are of the highest quality - Navigates pivotal conversations where input is sought from applicant to obtain commitment on proposals; readily advising counters to objections when appropriate to find 'next best' alternatives - Actively participates in and is held accountable for the attainment of individual and departmental/organizational goals by asking high-impact questions, utilizing training materials and techniques provided by management and coaches - Provides the highest quality member experience, for both internal and external members Required Qualifications: - High school diploma or equivalent - 0-2 years lending experience - Ability to work in a structured, fast-paced and continuously changing environment - Strong verbal and written communication skills - Proven ability to convert inbound leads and generate new sales opportunities through creative prospecting - Experience with Microsoft Products including Word, Excel, Outlook, and Internet Explorer - Ability to demonstrate a working knowledge of critical systems and screens within the 10-week training period including Consumer Loan Origination System (C-LO), Collections platform, Credit Bureau, VSA, COL MIF, MAF, CTI, etc - Must register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) Preferred Qualifications: - Previous CEFCU lending, sales, and/or member facing experience - Experience in customer service, sales, and/or as a telephone representative in a call center environment - Applicable college courses and/or commensurate experience preferred - Demonstrated success balancing consultative selling with proactive outreach - Thorough knowledge and understanding of CEFCU products and services, including Consumer Loan Origination System (CLOS), loan documentation, title procedures, and loan policies and procedures - Thorough knowledge and understanding of the Consumer Loan Origination System (CLOS) - Knowledge of CEFCU loan policies and procedures - Bilingual Required Skills: Lending, Sales, Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet Explorer, Consumer Loan Origination System (C-LO), Collections platform, Credit Bureau, VSA, COL MIF, MAF, CTI, Nationwide Mortgage Licensing System, Registration (NMLS) Benefits: Merit-based raises, Generous paid time off (Holiday, Personal or Sick Time, Vacation), Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP), Health Savings Account, Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan), Life Insurance, Accidental Death & Dismemberment Insurance, Disability Benefits, Defined Benefit Plan – Pension, Defined Contribution Plan – 401K, Employee Assistance Program, Tuition reimbursement, Career growth through internal job postings, Management Development Program: formal mentoring and training, Opportunities to help improve and build the CEFCU of tomorrow through process teams, Opportunities to personally contribute to corporate financial literacy and community initiatives, Casual days to support local charities, Employee discounts on entertainment, cell phone plans, theme park tickets, and more, On-site fitness center, fitness classes, and wellness program