Sr System Engineer Managed Services at CDW in Surprise, AZ

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Sr System Engineer Managed Services supports business solutions. The purpose of this role is to develop business software solutions for complex and large-scale projects through object and data modeling, database design, programming, quality assurance, and implementation support. The Sr System Engineer participates in application standards development and serves as an evangelist for best practices.

What you Will Do:

• Perform all stages of the infrastructure development lifecycle, including requirements gathering, design, development, testing, and deployment.
• Lead development of automation solutions and configuration frameworks using Ansible and Python to support provisioning, compliance enforcement, and patching workflows.
• Develop detailed estimates for platform improvements and participate in capacity planning, performance analysis, and optimization efforts.
• Collaborate with project managers, architects, and stakeholders to determine requirements, estimate work, and deliver solutions aligned with platform roadmaps.
• Define and implement CI/CD pipelines and automation strategies for deploying infrastructure-as-code, system updates, and platform configurations.
• Lead and develop high-level system narratives, storyboards, and user interface prototypes.
• Write and maintain documentation, system narratives, workflow diagrams, and user guides to support repeatable automation processes and onboarding of team members.
• Lead and develop system test plans, ensure software quality assurance (SQA) standards are achieved, and validate that business goals are accomplished.
• Contribute to solution architecture and internal tooling decisions that balance security, cost, performance, and operational simplicity.
• Ensure software quality by conducting code reviews, writing unit and integration tests, and enforcing adherence to CDW’s infrastructure coding standards.
• Identify issues that require more attention, and work to resolve issues based on an understanding of the business problem being solved.
• Make technical decisions to meet the design goals laid out in product road map and by management
• Identify and resolve technical blockers by collaborating with subject matter experts and aligning cross-functional efforts.
• • Drive test automation and validation of infrastructure tooling to ensure functional correctness, resilience, and compliance to engineering standards.
• Direct and focus the efforts of the technical project team.
• Deliver work products on time and in alignment with project milestones and report progress to stakeholders and leadership.
• Report project/task status to the management.

What we expect of you:

• Bachelor’s degree in computer science, Software Engineering or related field and 5 years application development experience or 4 years CDW Application Development experience, OR

• 9 years system engineering experience, or 8 years CDW systems engineering, infrastructure automation, or DevOps roles

• Proficient in writing clean, maintainable Python code for automation tooling, systems integration, and orchestration.

• Advanced knowledge of Ansible, including role development, templating, inventory management, and custom filters/modules.

• Experience delivering solutions in Agile environments and participating in iterative planning and continuous delivery workflows.

• Advanced knowledge of object-oriented design, and programming techniques.

• Excellent written and verbal communication skills with the ability to effectively interact with and present to all stakeholders including senior leadership.

• Strong organizational, planning, and creative problem solving-skills with critical attention to detail.

• Demonstrated success of facilitation and solutions implementation.

• Proven track record of leading application development projects.

• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.

• Deep expertise in Unix/Linux systems development and automation.

• Experience designing, implementing, and maintaining CI/CD pipelines using tools like GitHub Actions, GitLab CI, or similar.

• Good Understanding of Agile Delivery Methodology & experience in working with Scrum teams.

• Strong understanding of Git workflows, pull request reviews, and managing infrastructure codebases at scale.

• The person should have a technical aptitude to implement new technologies and articulate the solutions to the internal and external team.

• Experience in integrating with APIs, secrets management platforms (e.g., Vault), and service catalogs.

• Solid grasp of networking fundamentals (DNS, DHCP, TCP/IP, routing) and infrastructure components like load balancers, VPNs, firewalls, etc.

• Familiarity with containerization concepts (e.g., Docker) and deployment automation in Kubernetes or other orchestration environments.

• Ability to participate in architectural reviews and make informed design decisions related to reliability, performance, and maintainability.

• Experience in Agile SAFe Framework preferred

• Familiarity with observability tools (Open Telemetry, Prometheus, Grafana, Dynatrace) and instrumentation strategies for infrastructure tooling.

• Exposure to hybrid cloud environments and experience working with platform services on AWS, Azure, or GCP.

• Ability to think through performance requirements for a system and lead optimizing/tuning, a plus.

• Pay range: $ 103,000 - $ 148,190 depending on experience and skill set. Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.