Managed Service Quote Operations Associate at CDW · Cape Town

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

As Managed Service Quote Operations Associate you will be responsible for the timely and accurate production of high volume / small value customer facing quotes. The role involves receiving requests from customers or sales, liaising with internal and external suppliers to obtain cost inputs and generating client pricing before quote production.

You will working as part of a fast paced team who are diligent in their approach, operate to a high standard and have a right first time mentality. You will liaise with various levels of stakeholders, including but not limited to internal business units, external vendors, suppliers and customers, ensuring relationships are built, maintained and enhanced.

You will be involved in the investigation and resolution of queries. Acting with integrity and in collaboration with various business stakeholders.

Suggesting and supporting initiatives that drive improvements to the way we operate, demonstrating a balanced flexibility, curiosity and a passion to engage.

What you will do

• Quote generation for Managed Services contracts, as per the small orders definition
• Production of new, renewal and change request Managed Services contracts, as per the small orders definition
• Liaising with suppliers, vendors and 3rd parties, including the use of portals, tools and a standardised price book
• Collaboration with Sales Operations for processing of Managed Services contracts, as per the small orders definition
• Liaise with purchasing and contract management teams for ordering of any 3rd party services
• On-going administration of existing contracts within the small orders definition
• Liaising with internal departments to confirm vital contract information
• Use of internal tools for account management and order processing (Microsoft Navision, CRM, Great Plains)
• Individual pipeline and forecast management for small orders
• Processing auto-renewals where applicable, no greater than £10k total contract revenue
• Any additional activity as directed by management

What we expect of you

• 1+ years of experience in quotation administration, admin, client management, vendor management, reseller management or related role.
• Quotation management: Strong understanding of Quotation Management, Quotation Renewals, Quotation Cancellations, Building New Quotes and Amendments.
• Stakeholder Management: Experience in building relationships and engaging with multiple internal business units and support functions, supporting vendors and valued resellers or suppliers.
• Technical skills: Proficient in using CRM systems, ERP solutions, Microsoft office and reporting tools.
• Quotation Processing: Preparing accurate quotes in a timely manner for pricing and builds estimates for listings by gathering information and analyzing material and job costing. Possessing strong numerical skills, analytical mindset and attention to detail.
• Quality control: Experience in quality control or compliance checking for: quote requests, addition or removal of lines from existing quotes, cancellation of quotes and renewal of existing quotes. Working within a system-based work queue to identify tasks and objectives ready for review.

Essential Attributes:

• Detail-Oriented: Pay close attention to details, be well organisation and able to prioritise, insuring accuracy and efficiency in everything you do.
• Strong Communication Skills: Effective communication is essential when dealing with stakeholders
• Tech-Savvy: Must be comfortable using various software tools, including a CRM, Microsoft Office and basic troubleshooting skills are critical.
• Organized and Prioritization: Ability to juggle multiple tasks. Being organized and prioritising work to ensure deadlines to a high level of accuracy.
• Adaptability: Be adaptable and open to learning helps.
• Team Player: Collaboration is key as you work alongside colleagues, fostering and engaging in a positive work environment.
• Problem-Solving: Demonstrate good problem-solving skills allowing you to find solutions efficiently.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.     

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.