Technical Content Engineer at Cboe Global Markets in Kansas City, MO

Summary: Cboe Global Markets is a leading provider of market infrastructure and tradable products, focused on building a strong technical content capability. The Associate Technical Content Engineer will create, organize, and deliver high-quality technical content, collaborating across teams to support the Global Operations department.

Responsibilities:
- Draft and publish technical content including public trade desk notices and technical specifications
- Incorporate edits from Operations, Engineering, Legal, and Business teams; obtain all necessary pre-publication approvals; and utilize content systems to maximize the efficiency, reliability, and timeliness of delivery
- Design structured, topic-based content using DITA, incorporating content reuse and metadata as appropriate
- Maintain strict version control and branching, optimize taxonomy, and troubleshoot invalid XML to ensure content integrity across the CCMS
- Analyze project requirement documents and work with multiple internal teams - including Operations, Engineering, and Compliance - to gather the technical information required to prepare or update internal and external documentation
- Review pre-publication documents to ensure continuity of content style per defined corporate documentation standards
- Uphold accuracy, consistency, and clarity across all content types, with strong attention to detail throughout the review and approval lifecycle
- Actively incorporate AI and automation tooling into content creation and delivery workflows to improve efficiency and scalability
- Identify opportunities to reduce manual effort, improve turnaround times, and enhance the overall quality of the content delivery process
- Maintain operational runbooks, content architecture documentation, and knowledge base articles in support of the Technical Content Development team

Required Qualifications:
- Bachelor's Degree: Technical Writing/Communications, English, Computer Science, Software Engineering, Project Management, Business, Financial Services, or a related discipline
- 0-2 Years of Technical Writing Required
- Technical writing, content engineering, or structured authoring
- DITA or structured authoring methodology (e.g., CCMS)
- AI and/or automation tools applied to content workflows
- Cross-functional collaboration on technical documentation
- Version control, content reuse, and metadata management
- Demonstrated excellent written and verbal communication skills, including a proven ability to write in both explanatory and procedural styles for multiple audiences - from market participants to internal operations teams
- Working knowledge of content reuse and metadata concepts; the ability to think about content as structured, modular components rather than standalone documents
- Experience applying AI-assisted content generation tools and reviewing AI output for accuracy and style compliance is a meaningful differentiator
- A continuous improvement mindset with a focus on efficiency, scalability, and the customer experience
- Strong attention to detail, especially in managing version control, accuracy, and consistency across a high volume of technical content artifacts in a fast-paced, deadline-driven environment

Preferred Qualifications:
- XML content validation and troubleshooting, preferred
- Familiarity with financial markets, exchange operations, or highly regulated technology environments is a strong plus
- Candidates who bring an understanding of how market participants consume and rely on technical documentation - or who demonstrate a genuine interest in developing that context - will stand out
- Prior experience in a workflow engineering, process documentation, or operational improvement capacity is valued

Required Skills: Content engineering, Structured authoring, DITA, CCMS, AI-assisted content generation, Version control, Content reuse, Metadata management, XML content validation, Financial markets knowledge, Exchange operations, Communication excellence

Benefits: Generous paid time off, including vacation, personal, sick days, and annual community service days, Health, dental, and vision insurance, including access to telemedicine and mental health services, 2:1 401(k) match, up to 8% - matched immediately upon hire, Discounted Employee Stock Purchase Plan, Tax Savings Accounts for health, dependent, and transportation, Paid tuition assistance and education opportunities, Generous charitable giving company match, Paid parental leave and fertility benefits, Employee referral bonus program, Complimentary lunch, snacks, and coffee in any Cboe office, On-site gyms and discounts to other fitness centers