Program Director of CCCYO Workforce Development… at Catholic… · San…

Salary range $85,000 - $90,000

Program & Position Summary

For more than 40 years, Catholic Charities CCCYO Transportation has been providing school bus services to a variety of public, private and parochial schools as well as numerous youth-serving organizations. Our commitment to the care and safety of children is the cornerstone of our foundation. Under the direction of the Associate Deputy Director of Social Enterprises, the Program Director plans, directs, manages and oversees the activities and operations of CCCYO Transportation, as well as develop and manage the workforce development programs of Catholic Charities. This includes student transportation and the maintenance of the department's fleet. The Program Director will lead initiatives to prepare individuals for employment, coordinate training programs, and align workforce strategies with community and different industry needs. This is an executive level position with the full operational responsibility of CCCYO Transportation and workforce development programs.

Essential Duties & Responsibilities

Leadership & Administration

• Provide strategic leadership, planning, implementation, and evaluation of CCCYO Transportation operations and workforce development programs to meet current and future organizational needs while ensuring compliance with all applicable local, state, and federal laws and regulations governing student transportation and fleet maintenance.
• Establish and implement departmental goals, objectives, policies, procedures, and performance standards that support organizational priorities, operational excellence, safety, and workforce development outcomes.
• Assess staffing needs and organizational structure to ensure efficient and effective delivery of transportation and workforce development services.
• Recruit, supervise, mentor, train, and evaluate department managers, supervisors, administrative staff, and operational personnel to promote employee engagement, accountability, and professional growth.
• Monitor and evaluate operational efficiency, employee workloads, administrative systems, reporting structures, and service outcomes; identify and implement process improvements to enhance performance and service quality.
• Plan, facilitate, and lead departmental meetings, operational reviews, and team-building activities that promote communication, collaboration, and continuous improvement.
• Serve as the primary liaison with People & Culture, Finance, Technology Services, regulatory agencies, insurance carriers, and other internal and external stakeholders.

Transportation Operations

• Direct all transportation operations, including student transportation services, dispatch functions, fleet maintenance, vehicle repair operations, and emergency and accident response activities.
• Ensure safe, reliable, and cost-effective transportation services while maintaining compliance with all applicable transportation, safety, environmental, and regulatory requirements.
• Oversee fleet utilization, preventive maintenance programs, vehicle availability, repair operations, asset management, vehicle replacement planning, and operational cost-control initiatives.
• Supervise transportation and automotive repair shop operations and coordinate maintenance schedules to maximize fleet readiness and service continuity.
• Respond to and resolve complex customer, parent, community, and stakeholder concerns, including issues related to transportation services, safety, and student conduct.
• Maintain or obtain a valid Commercial Driver's License (CDL) with required school bus endorsements and certifications necessary to support operational needs.

Workforce Development

• Develop and execute workforce development strategies aligned with educational, industry, and community priorities to prepare students and job seekers for postsecondary education and careers within the commercial driving and transportation industries.
• Establish and expand career pathways, work-based learning opportunities, internships, apprenticeships, industry-recognized certifications, and employer partnerships that address workforce and labor market demands.
• Cultivate and maintain collaborative relationships with businesses, educational institutions, workforce development organizations, government agencies, economic development partners, and industry associations to strengthen workforce initiatives and employment opportunities.
• Lead and coordinate professional development initiatives that enhance staff capacity in career readiness, workforce trends, student success, and transportation industry best practices.
• Develop and maintain systems to monitor program performance, participant outcomes, and equitable access; analyze and report data to demonstrate program impact and return on investment (ROI) to funders and stakeholders; and prepare enrollment, performance, and compliance reports.

Business Development & Financial Management

• Develop and manage departmental operating and capital budgets; monitor financial performance; and provide recommendations regarding fleet replacement, vehicle procurement, facilities, and equipment acquisition.
• Negotiate, administer, and maintain transportation service contracts and partnership agreements that support organizational goals and financial sustainability.
• Maintain and strengthen customer and partner relationships through proactive communication, responsiveness, and exceptional service delivery.
• Identify, develop, and pursue new business opportunities, partnerships, revenue streams, and service contracts to support the growth and long-term sustainability of CCCYO Transportation.
• Lead marketing, outreach, and promotional efforts to increase awareness of transportation services, workforce development programs, and organizational impact.

Reporting & Compliance

• Prepare and present operational, financial, compliance, workforce development, and performance reports to the Associate Deputy Director of Social Enterprise Programs, executive leadership, the Board of Catholic Charities, funding agencies, and other stakeholders as requested.
• Ensure compliance with all grant, contract, programmatic, transportation, and reporting requirements while maintaining accurate records and documentation.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education & Experience

• 5 years' experience of management in school bus transportation or related field.
• Bachelor’s degree preferred

Licenses & Certifications

• State Certified School Bus Driver Instructor preferred

Knowledge, Skills & Abilities

• Demonstrated organizational, time management, and prioritization skills, with the ability to manage multiple projects and deadlines effectively.
• Strong team building, collaboration, and problem-solving abilities.
• Excellent administrative, planning, and multitasking skills.
• Proficient keyboarding, data entry, and telephone communication skills.
• Basic computer proficiency, including the ability to use email and common workplace applications such as Microsoft Outlook, Word, Excel and Teams.
• Excellent verbal, written, and interpersonal communication skills.
• Strong attention to detail and commitment to accuracy.
• Exceptional customer service skills, with the ability to interact professionally and effectively with internal and external stakeholders in person, by telephone, and through electronic communication.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information with discretion.
• Ability to work independently while contributing effectively as a member of a team.
• Bilingual in English and Spanish preferred.

Physical Requirements

• Ability to work in a primarily office-based environment, including sitting for extended periods and frequent use of a computer, keyboard, and other office equipment.
• Ability to occasionally stand, walk, bend, stoop, reach, and move throughout office, shop, and yard areas as needed.
• Ability to occasionally lift, carry, push, or pull items weighing up to 20 pounds.
• Ability to effectively view and process documents, data, and computer screens to perform assigned duties accurately.
• Valid driver's license and ability to drive as required for business purposes.

Working Conditions

The work environment described reflects the typical conditions under which this position operates. Reasonable accommodations will be provided, consistent with applicable law, to enable qualified individuals with disabilities to perform the essential functions of the role.

• May be required to respond to operational emergencies or urgent business needs outside of normal working hours.

Prerequisites Required Prior to the First Day of Employment:

Fingerprints: Required

TB Screening - Negative Tuberculosis Test: Not required

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Catholic Charities is an Equal Employment Opportunity Employer and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, AIDS/HIV status, or any other characteristic protected under federal or state law.

We provide reasonable accommodations for qualified individuals with disabilities, pregnancy-related needs, and religious practices.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.