Supportive Services Coordinator – Senior… at Catholic… · Lee's…

Description

Our History 

In 1879, Father Bernard Donnelly established Mount St. Bernard’s Orphanage in Kansas City. With that one act of faith, hope and charity, many lives — and a community — were transformed. 

And, from that humble beginning a strong tradition of compassionate care and social service took root, thrived, and grew to become Catholic Charities of Kansas City-St. Joseph. 

Catholic Charities empowers at risk people to create a pathway out of poverty by alleviating their immediate crises to create stability; then providing robust support to lift them to dignity and self-reliance.  Today, millions of lives have been transformed, in the communities we serve. We have office locations in the Kansas City metro-area, St. Joseph, Missouri, a Food Pantry in Kansas City, Missouri, while serving a 27-county region.  

Our Culture/Mission Characteristics 

While performing job duties, staff will: 

• Follow the Catholic Social and Moral Teachings in all aspects while performing job duties. 
• Work collaboratively to achieve goals and resolve conflict to achieve the greater good. 
• Respect the diversity of talents and gifts of others and believe in cultivating those to promote personal and professional development. 
• Demonstrate compassion and commitment for helping others improve their own lives. 

Mission

Helping people move to a better life through hope-filled care, services, and advocacy; calling all those of goodwill to join us. 

Vision

By lifting people in need to the dignity of self-reliance, and encouraging others to help, our communities will become one human family.

Values

Hope/Faith, Trust, Commitment, Collaboration 

Position Objective

This position is responsible for providing supportive services coordination to residents of Wilshire Hills III, a residential housing complex for Seniors, located in Lee's Summit, Missouri. Services provided are designed to be responsive to residents’ individual needs, utilizing the strengths-based model, and will link residents with services provided by our community collaborative partners. The pay is $23-$24 hourly, depending upon qualifications. 

Essential Duties

• Complete a comprehensive assessment with residents to determine their individual needs and design goals to effectively meet the challenges.
• Comprehensive written plans must be completed with 72 hours of new resident admission. Individual case plans must be developed with new resident within two (2) weeks of the intake. Plan will include short- and long-term goals with objectives, and plans will be updated as needed.
• Lead in the development of tasks and activities that will lend itself to a community feeling among the residents.
• Conduct life skill and budgeting one-on-one or in groups.
• Coordinate case management efforts with all staff and outside services to meet residents’ needs. Operate as the lead referral agency for residents including coordinating onsite services and referral based social services.
• Design onsite services, social and physical activities that will be available to the residents.
• Develop a peer-to-peer mentoring program for the residents and provide oversight of the connections.
• Maintain a file on each resident that includes eligibility documents, strengths assessment, personal goal plan, case notes documenting action taken, progress, challenges, and follow up. Files should also include all Agency required documentation (e.g., Bill of Rights, Release of Information).
• Maintain comprehensive statistical data on all residents; submit monthly summary of statistics.
• Maintain accurate records of financial assistance provided to residents and progress with goals.
• Maintain internal systems of outcome tracking.
• Prepare case records for proper storage after resident exits program.
• Submit expenditure report forms and vouchers monthly.
• Develop and maintain community collaborations which will support residents’ needs.
• Work in conjunction with partners to determine eligibility and suitability of potential clients.

Other Duties

• Stay abreast of current trends and resources available to residents.
• Attend agency and community meetings as requested.
• Attend in-service training and/or outside webinars, conferences, or workshops as needed.
• Complete other reports as requested.
• Perform other duties as assigned.

Requirements

Education and Experience

• Bachelor’s degree in Social work or degree in Gerontology, Psychology or Counseling is preferred; individuals without a degree but having appropriate work experience are also acceptable.  
• Knowledge of and training in family, elderly and disability services. 
• Knowledge of referral processes. 
• Demonstrate working knowledge of local services for the specific resident profile and people with disabilities. 
• Two (2) to three (3) years of social service delivery experience, preferably direct experience working with families, elderly people or people with disabilities.  

Skills and Competencies

• Superior communication (verbal and written), time management and organizational skills.
• Comprehend, document and converse in standard English.
• Superior problem solving and conflict resolution skills.
• Sound judgment and reasoning skills.
• Ability to maintain confidentiality.
• Knowledge of computers and software programs.
• Ability to handle multiple demands and priorities and work with diverse population.
• Conversant in and supportive of Catholic Charities’ mission.
• Ability to consistently meet deadlines and product timely and accurate data/reports.

I understand that as an employee of Catholic Charities I am expected to perform job duties in alignment with the items listed below: 

• Follows the Catholic Social Teachings in all aspects while performing job duties.
• Works collaboratively to achieve goals and resolves conflict to achieve the greater good.
• Respect for the diversity of talents and gifts of others and belief in cultivating those to promote personal and professional development.
• Demonstrates compassion and commitment for helping others improve their lives.