Housing Navigator [transitional housing,… at Catholic… · Colorado…

Summary: Catholic Charities of Central Colorado is hiring a full-time Housing Navigator to play a key role in their newly launched Hunt Family Housing Transitional Housing Program. The role involves providing short-term case management, client advocacy, and transitional housing support, helping families experiencing housing instability secure stable housing and connect to community resources. Responsibilities: - Participate in Care Coordinated Entry meetings to identify families for the Hunt Family Housing Transitional Housing program. When housing units are available, contact families identified during these bi-weekly meetings - Conduct intake screenings and assessments for families in the community and for those who are seeking transitional housing using designated tools to include VI-SPDAT and CFSA2.0 - Provide, collect, and submit necessary housing-related documentation (3rd party income verification, applications and supporting documents, background checks, selection committee summaries, program fee calculations, etc.) in accordance with grant guidelines and program procedures - Assist with move-in steps, to include: unit selection, stocking of unit, track and maintain inventory of move-in supplies - Assist with quarterly inspections of housing units, schedule and conduct move-out appointments - Support Community building of the housing participants, to include: planning, attending and supporting all housing community connect meetings - Track, manage and ensure that all Emotional support animal (ESA) vaccinations and licensures are up to date and collect all required documentation, per rolling deadlines - Assist the Housing Manager in establishing procedures and workflows in compliance with transitional housing grant guidelines - Recommend improvements and assist with adjusting processes as the program evolves - Support daily program operations and serve as a resource for on-site residents, to include regular, weekly office coverage on-site in the housing building - Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports - Submit complete and accurate finance documents, as needed - Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed - Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards - Support housing families in understanding the program handbook; to include verbal and written warnings and program accountability plans for families to work towards program success. Perform follow-ups and track family progress on accountability plans - Support housing families in learning necessary life skills to survive and thrive in their new housing environment. This may include providing workshops, scheduling community leaders to provide instruction on cleaning, cooking, conflict resolution, etc - Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves - Seek feedback from families and team members for program improvement - Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations - Cultivate and maintain working relationships with landlords, employers and community organizations for referral and follow up support - Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues - Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care Required Qualifications: - An Associates degree in Social Work, Human Services, Psychology or related field and two to four years of full-time experience working with direct client/family interaction - Or a Bachelor's degree in Human Services, Social Work, Psychology or related field and one-year full-time experience working with direct client/family interaction - Experience working with families experiencing homelessness, transitional housing, or vulnerable populations - Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships - Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues - Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community - Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable) - Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management - Ability to follow directions and interpret policies and procedures to ensure compliance - Exceptional attention to detail, particularly in data entry, documentation, and record-keeping - Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail - Knowledge of Human Services agencies in the area - Valid driver's license and reliable transportation - Must be able to regularly climb stairs, as the job requires - Ability and willingness to work within the established structure and guidelines of Catholic Charities - High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively - Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events - Must successfully complete background clearance Preferred Qualifications: - Previous case management experience a plus - Bilingual in English/Spanish is a plus Required Skills: Case management, Client advocacy, vulnerable populations Important Skills: Culturally appropriate skills, Basic math skills, Computer proficiency, communication skills, Interpersonal skills Nice-to-Have Skills: Team-oriented work ethic, Empathy, compassion, Bilingual in English/Spanish, Attention to detail, Problem solving Benefits: 17 paid holidays annually (approximate, depending on calendar year), 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority according to policy., Spiritual Enrichment (2 hours monthly), Your Birthday!, Medical Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, $2,000 Dependent Life Insurance for spouse and each eligible child, Short-term Disability Insurance after 30 days of employment, Long-term Disability Insurance after 6 months of employment, Workers’ Compensation Insurance, Life Insurance, $50,000 Term Life/AD&D (accidental death & dismemberment) Insurance, Pension Plan (6% of wages plus interest) with 20% vesting after each year of service, 403(b) Tax Deferred Annuities (TDAs), We are a qualified Public Service Loan Forgiveness employer