Senior Digital Project Manager - ERP at Caterpillar · Chennai

Senior Digital Project Manager - ERP Location: Bangalore, Karnataka Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Title: Sr. Digital Project Manager - ERP Job Summary Caterpillar is seeking a highly organized and strategic Project & Release Management professional (PMO) to oversee enterprise‑wide programs, ensure alignment with organizational goals, and drive delivery excellence. This role acts as a central coordinator across multiple initiatives, ensuring strong governance, compliance, disciplined release management, and clear stakeholder communication. The PMO Project & Release Manager will ensure predictable program execution, structured release cycles, risk-managed deployments, and value realization across global ERP/CRM transformation initiatives. The ERP solution leverages Dynamics 365 Finance & Operations (Finance, Project Operations, Retail) and Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, Field Service) to optimize dealer operations, enhance customer engagement, streamline project execution, and enable data-driven decision-making. ERP PMO experience is preferred, with strong emphasis on Dynamics 365 (F&O and CE), enterprise release planning, environment management, and cross-platform deployment governance. What You Will Do PMO Leadership & Governance Establish and enforce program governance frameworks, delivery standards, and compliance across D365 ERP/CRM initiatives. Drive portfolio planning, prioritization, and resource allocation to align with Caterpillar’s strategic objectives. Monitor KPIs (financial accuracy, project efficiency, customer satisfaction, operational agility) to ensure measurable business outcomes. Champion continuous improvement initiatives to optimize ERP/CRM delivery efficiency and reporting accuracy. Lead risk management strategies, escalation protocols, and mitigation plans across global programs. Planning & Execution Develop detailed project plans, timelines, and resource allocation strategies. Track progress against milestones, budgets, and deliverables. Drive corrective actions to address risks, delays, or scope changes. Ensure adherence to Caterpillar’s quality, security, and usability standards across all deliverables. Program & Project Oversight Lead cross-functional program planning, sprint execution, and release management across Dynamics 365 (F&O + CE) and other integration applications. Manage coordinated release cycles across Dynamics 365 and integrated applications, ensuring minimal disruption. Oversee testing automation strategies with tools such as Leapwork, Azure App Testing, Playwright, JMeter, Ranorex, Selenium. Stakeholder & Change Management Act as the central liaison between Caterpillar Digital leadership, Dealers, and external vendors. Facilitate workshops, demos, and advisory board discussions to align ERP/CRM transformation goals. Drive organizational change management, ensuring dealer adoption of standardized processes and ERP templates. Produce clear documentation, workflows, and playbooks to support training and operational consistency. Influence senior stakeholders and build consensus across finance, IT, operations, and customer-facing functions. Requirements & Solution Alignment Collaborate with stakeholders to capture, analyze, and document complex business requirements. Translate requirements into actionable user stories and acceptance criteria for ERP/CRM delivery teams. Coordinate with product managers and solution architects to manage cross-functional dependencies. What You Will Have PMO Leadership & Governance Proven experience establishing and managing enterprise-wide PMO frameworks that balance governance with agility. Strong background in overseeing multi-year ERP/CRM transformation programs with complex dependencies across finance, operations, and customer engagement. Expertise in portfolio planning, prioritization, and resource allocation to align delivery with strategic objectives. Release & Delivery Management Proven ability to manage release cycles across Dynamics 365 (F&O + CE) and integrated applications, ensuring coordinated deployments. Skilled in balancing innovation (AI, automation, analytics) with governance frameworks to deliver efficiency without compromising compliance. Stakeholder & Change Management Exceptional ability to influence senior stakeholders, facilitate workshops, and build consensus. Skilled in driving organizational readiness, training, and cultural alignment to ensure successful ERP/CRM adoption. Track record of managing geographically dispersed teams and harmonizing diverse regional requirements into standardized ERP templates. Data, Reporting & Innovation Ability to design and oversee program dashboards, reporting frameworks, and KPI monitoring for real-time visibility. Hands-on experience with Microsoft Fabric, Power BI, and Dynamics dashboards to monitor ERP/CRM performance. Desired Attributes & Considerations for Top Candidates Strategic Vision & Execution – Strategic thinker with the ability to balance detail and big-picture vision, ensuring ERP/CRM investments translate into tangible business improvements. PMO Framework Leadership – Demonstrated success in establishing enterprise-wide PMO frameworks that balance governance with agility. ERP/CRM Transformation Oversight – Proven ability to oversee multi-year ERP/CRM programs with complex dependencies across finance, operations, and customer engagement. Executive Alignment & Communication – Skilled at aligning program objectives with executive leadership priorities, preparing executive-level reports, and driving measurable outcomes. Vendor & Partner Management – Adept at managing vendor relationships and ensuring accountability in multi-partner delivery ecosystems. Risk & Issue Management – Strong track record of driving risk management strategies, escalation protocols, and mitigation plans across global programs. Global Template Standardization – Experienced in harmonizing diverse regional requirements into standardized ERP templates without compromising local compliance. Financial Governance – Skilled in financial management of large-scale programs, including budgeting, forecasting, and ROI tracking. Program Reporting & Dashboards – Expertise in setting up dashboards and reporting frameworks that provide real-time visibility into delivery progress and KPIs. Release Management Expertise – Proven ability to manage release cycles across Dynamics 365 (F&O + CE) and integrated applications, ensuring coordinated deployments and minimal disruption. Stakeholder Influence & Change Management – Exceptional communicator, capable of influencing senior stakeholders, facilitating workshops, and driving organizational readiness, training, and cultural alignment during ERP/CRM rollouts. Team Leadership & Coaching – Collaborative leader who empowers teams, mentors project managers and analysts, and drives accountability across delivery functions. Innovation with Governance – Ability to integrate AI, automation, and analytics into ERP/CRM programs while maintaining compliance and governance standards. Global Collaboration & Cultural Agility – Track record of managing geographically dispersed teams across time zones and cultures, ensuring inclusivity and alignment in global programs. Resilience & Adaptability – Ability to manage competing priorities, adapt quickly to evolving business needs, and deliver results under pressure. Industry Knowledge – Familiarity with dealer and rental operations, enabling contextualized program oversight. Benefits Realization – Strong focus on ensuring ERP/CRM investments deliver measurable business improvements and operational efficiency Experience & Qualifications 12+  years of proven project management experience within PMO environments, preferably in global organizations. Demonstrated success in ERP/CRM transformation programs (Dynamics 365 F&O/CE highly desirable). Hands-on expertise with project governance frameworks (Agile, Waterfall, Hybrid) and portfolio management tools (MS Project, Azure DevOps, Jira, Power BI). Experience in budget management, risk mitigation, and compliance for large-scale enterprise projects. Strong background in reporting and dashboard creation for executive leadership and steering committees. Certifications (Preferred) Certifications such as PMP, PRINCE2, SAFe, or Agile Scrum Master Additional Details Ability to travel up to 20% (Cat Digital hubs and Dealer locations). Industry exposure in Dealer and/or Rental operations is a strong advantage. Posting Dates: April 30, 2026 - May 15, 2026 Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community. Additional Locations: Chennai, Tamil Nadu