Catenon→
Technical Team Coordinator at Catenon · Brussels
Skills
Job Description
Company Description
Indra is the leading Spanish multinational consulting, technology, innovation and talent Company and one of the main players in Europe and Latin America. It is on the cutting edge of high value-added solutions and services for the Transport and Traffic, Energy and Industry, Public Administration, Healthcare, Financial Services, Security and Defense and Telecom and Media sectors. With sales approaching €3 billion, the company operates in more than 138 countries and has more than 43,000 employees worldwide, focusing on developing innovative solutions that meet the needs of the most demanding clients. Indra ranks second in Europe by R&D, investing close to €550m during the last three years. We do so in a responsible, innovative and rigorous manner, always searching for excellence.
You will be able to participate in a wide variety of innovative projects in which leading professionals work on a national and international level.
At Indra, we believe that each person is unique, which is why we give individual treatment to your ambitions, abilities and interests so that you may build your own professional background and reach your goals.
You will work in a stimulating and flexible environment where diversity is highly valued: you will share your experiences and knowledge with professionals of different ages, cultures, genders, etc., which enriches people and projects.
You will receive a competitive salary compensation package that is in line with the leading remuneration practices in the sector, as well as other social benefits.
Job Description
Nature of the tasks :
Daily operational team management of Front Office and Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organisation definition.
Resource management: planning of resource usage (shifts, holidays) and estimation of costs, timescale and resource requirements for the expected level of
service.
Activities tracking against the plan, provide regular and accurate reports Costs monitoring, timescales and resources used.
Take appropriate actions where these deviate from agreed tolerances.
Manage the change control procedure Provide effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience.
Participation in coordination and project meetings
Qualifications
Knowledge & Skills:
Team management skill, communication, motivation skills
Project management skills
ITIL knowledge
Additional Information
English and French language is a must.