Account Executive at Catalist in Washington, DC

Summary: Catalist is a leader in civic data and data science innovation, dedicated to supporting progressive organizations. The Account Executive will play a key role in client support and solutions engineering, managing projects, and ensuring client needs are met through effective communication and coordination with internal teams. Responsibilities: - Responsible for understanding current client needs and delivering Catalist services to meet those needs, translating needs to internal teams to satisfy requests - Functions as a client advocate, coordinating project delivery and resolving problems by leveraging internal delivery teams on an as-needed basis; the AE manages and coordinates all steps required for client support - Demonstrates a working knowledge of all internal and external Catalist tools and data and products for the purpose of assessing and assisting with client needs - Provides support on the post-sales contracting process, service explanation and coordinating tool set-up, and billing including tracking all state-level syndication - Ensures regular and appropriate client communication - Oversees all client projects assigned from start to finish; successfully delivers requests on time, accurately, and in a client-friendly format with actionable insights where applicable - Provides backend data support and problem solving - Escalates issues and concerns to management as needed - Attends Client Services staff meetings to report on and discuss open projects Required Qualifications: - Minimum of 1-2 years account management or campaign experience - Excellent customer services skills - Ability to translate client requests into internal instructions - Excellent project management skills including ability to handle multiple projects at once - Ability to be creative and personable and articulate ideas clearly - Experience working in a fast-paced environment - Ability and willingness to learn new skills quickly - Experience with political campaigns, digital agencies, or progressive organizations - Background check required Preferred Qualifications: - Proficiency with Microsoft Office, digital sales, and/or working with large datasets Required Skills: Account Management, Microsoft Office, Data Analysis, Digital Sales, Project Management Benefits: Medical, Dental, Vision, Prescription Drug, Group Term Life Insurance and Long-Term & Short-Term Disability Coverage, 401(k) Safe Harbor Plan, Medical and Dependent Care Flexible Spending Accounts (FSAs), Transit Benefits, Professional Development and Remote Work Expenses, Student Loan PayDown or SaveUp, Vacation, Personal Leave, Sick Leave Benefits, Hybrid Office/Remote Work