About the role

• The Workforce, Safety & Compliance Specialist supports workforce administration, safety reporting, regulatory compliance, and vendor/third-party documentation for a contractor-driven telecom services organization operating in the continental United States and Puerto Rico. This role coordinates onboarding and recordkeeping processes, maintains accurate HRIS and compliance files, tracks safety and audit requirements, and helps ensure independent contractor and vendor relationships remain compliant and audit-ready. The Specialist partners closely with the Director of Workforce, Safety and Compliance and operations leaders to reduce risk, meet carrier and regulatory requirements, and support safe, efficient field operations across multiple jurisdictions.

What you'll do

Independent Contractor & Workforce Support

·         Assist with the administration and integrity of the HRIS database, helping ensure accurate data management and the timely, compliant processing of bi-weekly payroll across internal, seasonal, and vendor workforces.

·         Assist with onboarding, documentation, and classification of independent contractors and W-2 employees across U.S. and Puerto Rico operations

·         Assist with compliance with U.S. federal, state, and Puerto Rico labor laws, including proper contractor classification under Puerto Rico Department of Labor and Human Resources (PRDOLHR) guidance

·         Assist with maintaining contractor agreements aligned with Puerto Rico civil law requirements, insurance mandates, and tax documentation

·         Assist with compliance with Puerto Rico wage, hour, and employment standards for any W-2 personnel

·         Work with operations to ensure contractor performance, safety, and compliance expectations are met without creating employee misclassification risk

·         Assist with the administration and management of state and federal workforce compliance matters, including unemployment insurance claims and leave of absence programs, ensuring timely and accurate regulatory responses.

 Vendor & Third-Party Management 

·         Support the onboarding, compliance, and performance tracking of vendors, subcontractors, and third-party service providers in the U.S. and Puerto Rico

·         Assist with vendors maintenance required for Puerto Rico business registrations, licenses, and insurance coverage

·         Assist with vendor agreements compliant with Puerto Rico commercial and labor regulations

·         Assist with the coordination of vendor audits, reviews, and corrective action plans, including Puerto Rico-specific compliance findings

·         Track vendor performance, safety incidents, and compliance metrics across all regions

 Safety Oversight & Reporting

·         Support safety programs and reporting for contractor- and vendor-based field operations in the U.S. and Puerto Rico

·         Assist with maintaining OSHA standards and Puerto Rico Occupational Safety and Health Administration (PR OSHA) requirements

·         Maintain required safety logs, incident reports, and training documentation for Puerto Rico operations

·         Assist with Coordinating safety training and certification tracking specific to Puerto Rico jobsite requirements

·         Assist as a key point of contact for carrier safety audits, PR OSHA inspections, and compliance reviews

Compliance & Risk Management

·         Ensure compliance with U.S. federal, state, and Puerto Rico labor, safety, tax, and contractor regulations

·         Assist with maintaining safety manuals, policies, and compliance documentation adapted for Puerto Rico legal and regulatory requirements

·         Support internal and external audits, including carrier, insurance, and Puerto Rico regulatory audits

·         Assist with investigations related to safety incidents, vendor non-compliance, or regulatory findings in Puerto Rico

·         Mitigate organizational risk through proactive cross-jurisdiction compliance monitoring

 ·         Assist with monitoring multi-state quarterly and year-end payroll tax filings and reports for accuracy, timeliness, and compliance through Rippling and related service providers

Workforce Operations & Culture (Contractor-Appropriate)

·         Support a professional, safety-focused, and accountable contractor and vendor culture across all regions

·         Oversee onboarding orientation processes tailored to Puerto Rico operational requirements

·         Provide guidance to operations leaders on contractor and vendor communication boundaries within Puerto Rico labor law constraints

·         Support retention of high-performing contractors and vendors operating in Puerto Rico 

Systems, Reporting & Operations

·         Support the maintenance and use of workforce, vendor compliance, and safety reporting systems across U.S. and Puerto Rico operations

·         Track and analyze workforce, vendor, and safety metrics to identify trends and improvement opportunities

·         Support third-party compliance platforms required by carriers and Puerto Rico regulators 

·         Assist with tracking departmental budgets related to compliance, training, and safety

·         Prepare and provide regular reporting to the Director of Workforce, Safety and Compliance on workforce compliance, vendor performance, safety metrics, and Puerto Rico-specific risk exposure

Qualifications

·         Associates degree in Business Administration, Safety Management, Human Resources, or related field, or equivalent experience

·         3+ years of experience in workforce, safety, or compliance leadership within contractor-driven or field-based industries

·         Strong working knowledge of independent contractor regulations and vendor compliance

·         Experience supporting multi-state or territorial operations, including Puerto Rico

·         Knowledge of OSHA, PR OSHA, and Puerto Rico labor law requirements

·         Strong documentation, audit-management, and cross-jurisdiction compliance skills