Customer Support Specialist II at Castlight Health in Sandy, UT

Summary: Castlight Health is a company focused on integrating health networks through data-driven personalization. They are seeking a full-time Customer Support Specialist to join their team in Sandy, UT, responsible for responding to customer inquiries and resolving healthcare navigation issues. Responsibilities: - Respond to inquiries via email, phone, live chat, asynchronous messaging, etc - Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more - Take ownership of resolving customer service and healthcare navigation issues - Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service - Keep customer information confidential and in compliance with HIPAA regulations - Manages case backlog attentively and documents each interaction in Salesforce - Exercises problem resolution skills when handling customer concerns using various internal tools - Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned - Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST Required Qualifications: - Must be based near Sandy, UT - Must be able to start May 11, 2026 and be present for all training for the following six weeks - Must complete 6 weeks of training with 100% attendance - Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered - 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims - Strong organizational skills and the ability to solve problems - Two years of proven customer service and/or patient care experience - Strong communication skills, both verbal and written - Tech savvy - the ability to use and navigate members with our mobile technology - Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training - Positive, friendly, and professional demeanor with customers - Adept at juggling multiple tasks and customer support requests at the same time - Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone Preferred Qualifications: - Medical office experience preferred but not required - Familiarity with Salesforce Service Cloud and Google Suite is a plus - Spanish speaking and writing skills are a plus Required Skills: Customer support, Healthcare, Medical billing and claims, Patient care, Salesforce Service Cloud, Google Suite, Spanish Benefits: Training is fully paid., Paid time off & paid holidays, Employer contributions for HSA accounts, Tuition assistance, Matching 401(K)