Assistant Showroom Manager, Melbourne (New… at Castlery · Melbourne

We’re rethinking homes for how people really live, and we’re looking for an Assistant Showroom Manager to join our Melbourne Showroom team to help shape the future of living - one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet - giving customers a space to explore, connect, and discover the perfect pieces for their homes.

As the Assistant Showroom Manager, you’ll support the daily operations of our new Melbourne showroom — ensuring it runs smoothly, reflects our brand ethos, and delivers an exceptional customer experience.

What You’ll Be Doing:

Showroom Management

• Partner with the Showroom Manager to drive sales and achieve KPIs.
• Analyse performance and customer insights to improve results.
• Maintain compliance with global retail standards and SOPs.
• Oversee inventory, floor management, visual merchandising, and budget planning.

Team Management

• Assist to lead, motivate, and support the team to reach goals.
• Conduct regular check-ins and coach for performance and growth.
• Foster a positive, collaborative, and high-performing culture.

Customer Experience

• Champion our O2O (Online-to-Offline) experience, bridging digital and in-store touchpoints.
• Deliver engaging in-store programs that help customers explore and purchase confidently.

Cross-Functional Collaboration

• Work with Marketing and other teams on product launches, events, and campaigns.
• Coordinate local projects and initiatives to elevate the showroom experience.

What You’ll Need:

• At least 2 years’ leadership experience in retail, ideally in furniture or home goods.
• Fluent in English with strong communication skills.
• Customer-first mindset and passion for creating meaningful experiences.
• Hands-on leader with strong problem-solving and decision-making skills.
• Proficient in MS Office and comfortable using tech in retail operations.
• Familiar with O2O retail strategies (a plus).

Additional Details:

• Willingness to work weekends, public holidays, and rostered hours as required
• Location: Richmond, VIC
• Commission Scheme: Enjoy attractive earning opportunities with commission tied to your results and your store's success

Built for Real Life, Designed for What’s Next:

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.