Bilingual Customer Service Representative at Cash Time… · Mesa

Summary: Cash Time Loan Centers is a fast-growing consumer finance company and a leader in the auto title and personal loan industry in Arizona. The Bilingual Customer Service Representative provides customer service while processing auto title and personal loan requests, handling customer communications, loan documentation, payments, and related transactions.

Responsibilities:
- Handle both incoming and outbound calls
- Cash handling, debit card payment processing
- Handle every aspect of a loan from start to finish. (In-person or Online requests)
- Collect loan prerequisites from applicants (proof of income, proof of residence, vehicle title, bank statements, etc.)
- Interview customer in-person or over the phone
- Conduct a vehicle condition report
- Collect and analysis income source
- Identify and assess customers’ needs to achieve satisfaction
- Inform customer regarding loan decision
- Data entry, finalize all loan document and loan disclosure to customer
- Participating in marketing activities as needed
- Perform light collection related transactions
- Informing manager of escalated customer issues
- Balancing cash drawer (if assigned) every shift
- Follow company policies, guidelines

Required Qualifications:
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Experience with multi-lines phones a plus Cash-handling experience a plus
- Exceptional Customer Service skills and be computer literate
- Be reliable and punctual
- Work independently, while still being a team player
- Ability to handle confidential information

Preferred Qualifications:
- Spanish Bilingual strongly preferred

Required Skills: Cash Handling, Debit Card Payment Processing, Loan Processing, Data Entry, Spanish

Benefits: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid time off, Holiday pay