Implementation Support Developer at Case IQ in Remote

Summary: Case IQ helps companies protect their employees and business through software for managing fraud and security incidents. They are seeking an Implementation Support Developer to work with their programming team in developing and implementing business process automation solutions while providing post-implementation support to customers. Responsibilities: - Full stack development with JavaScript using Node.js and Backbone.js frameworks - Modify data and update database structures for an SQL type database - Review and complete assigned tickets while managing feedback loop as needed - Utilize troubleshooting skills while providing technical support to customers via email and phone - Ensure customer requests are acknowledged and resolved within SLA’s - Debug reported issues within the application while testing and verifying changes - Consistently update and manage GitHub branches and changes - Utilize a Linux based operating system to manage and deploy application changes via Docker - Contribute to product evolution and acquire new knowledge to improve support offering - Supporting customer’s post-implementation challenges to assure a seamless go-live experience - Maintain a high standard of security awareness, ensuring data protection, compliance with company policies, and adherence to industry standards in all aspects of work Required Qualifications: - Graduate of a university or college computer science program - Experience with full-stack JavaScript development with a focus on Node.js and Express - Development experience in an Agile or Scrum environment - Strong basis in building web applications using JavaScript, HTML5 and CSS3 - Experience working with end users/ customers directly - Excellent communication skills, verbal and written, with a superior command in English - Eager to constantly learn and apply new technologies Preferred Qualifications: - Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, ElasticSearch, Mocha and Git - Portfolio, demos or published JavaScript code on GitHub Required Skills: Full-stack JavaScript, Node.js, SQL database Important Skills: Agile/Scrum, HTML5, CSS3 Nice-to-Have Skills: Troubleshooting skills, Eager to learn, Linux OS, GitHub management, communication Benefits: Work remotely within a flexible work environment (our team spans the US and Canada), Competitive company-paid benefits plan starting day 1!, Generous professional development budget, RRSP/ 401k matching program and company stock options, Half-day Fridays in the summer