Teller at Cascade Federal Credit Union in Tacoma, WA

Summary: Cascade Federal Credit Union is seeking a Teller to provide excellent service to its members. The role involves processing member transactions accurately and efficiently while maintaining a positive image of the credit union and assisting with various member inquiries. Responsibilities: - Perform transactions on member’s accounts, i.e., transferring member funds between accounts, making loan payments, visa payments, check withdrawals, handling cash, etc - Troubleshoot member problems - Record and post night deposit - Place stop payments, order checks, order check copies, make statement copies, take in plastic card orders - Buy and sell cash from vault - Redeem US Savings Bonds - Miscellaneous filing - Keep the lobby stocked and clean - Post incoming mail i.e., member deposits and loan payments; interest checks; payrolls, etc - Perform address changes and contact information - Balance cash drawers and teller work at end of day - Open branch (i.e., turn on lights; unlock vault; record cashier’s checks; prepare money orders; etc.) - Close branch (i.e., putting daily work away, putting credit union checks in numerical order and running a tape, turning off lights, etc.) - Greet members pleasantly and professionally and direct them to the appropriate place or person - Cross-sell all services to meet member’s needs and assist in meeting credit union goals - Promote and maintain a positive image of the credit union - Maintain knowledge of all regulations and CFCU’s policies and procedures - Answer all overflow telephone calls from all offices. This involves answering various member inquiries that deal with account and loan information - Maintain ongoing communication with supervisor, informing them of ideas and suggestions - Assist with new account opening - Other duties assigned Required Qualifications: - High school diploma or general equivalency degree (GED) Required Skills: Cash Handling, Transaction Processing, Account Management, Loan Payment Processing, Check Processing, Stop Payment Processing, US Savings Bonds Redemption, Telephone Inquiry Handling