IT Network Administrator at CASA Child,… · Edmonton

A Rewarding Career at CASA Mental Health

Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details Wage: $38.90 to $47.82 per hour Vacation: 15 days Shift structure: Monday to Friday, 7.25 hours per day Primary location: Edmonton, CASA Centre Union: In-scope Classification: IT Network Administrator FTE: 1.0 Status**:** Permanent Hybrid/Multi-site

About the Role The IT Network Administrator’s role is to ensure the optimal performance, stability and integrity of the organization’s network and systems infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting and optimizing all network hardware, software and telecommunications.

The IT Network Administrator will:

• Maintain network efficiency, troubleshoot issues and ensure necessary system updates and improvements.
• Administer and support on-premise infrastructure and Microsoft 365 services including Exchange Online, SharePoint, Teams and OneDrive, SD-WAN and ZTNA VPN.
• Collaboratively assess technology needs and system requirements.
• Assist in developing short and long-term capacity planning for hardware, software, network and infrastructure needs.
• Develop and maintain documentation and end-user guides.
• Implement software releases, rollouts and vendor-supplied patches according to change management best practices.
• Field incoming requests to ensure courteous, timely and effective resolution of end-user issues.
• Install, configure, maintain and troubleshoot associated end-user workstation hardware and software.

Knowledge, Skills and Abilities

• Strong technical knowledge of networking, wireless, servers, virtualization, active directory, email, unified communications, network protocols and computer operating systems.
• Comprehensive hands-on hardware, software and network troubleshooting skills.
• Advanced knowledge of Windows Server operating systems, Microsoft Cloud technologies including Entra ID, Active Directory, inTune, Teams and Microsoft 365.
• Knowledge of IT compliance, cybersecurity fundamentals and security best practices.
• Sound knowledge of voice over internet protocol (VOIP) phone technologies.
• Experience in business continuity and disaster recovery.
• Excellent oral and written communication, organizational, interpersonal and problem-solving skills.
• Experience working in a team-oriented and collaborative environment.
• Strong end-user service orientation.

Qualifications and Experience Education and Experience

• Post-secondary diploma or bachelor’s degree in computer science, Information Technology, a related field or equivalent experience.
• Minimum five years of experience in a network administrator role supporting multiple locations.

Certificates and/or License(s)

• Microsoft 365 Certified: Administrator Expert or similar certification preferred.
• Comp TIA Network+ is an asset.

Working Conditions

• Valid driver’s license and access to a reliable vehicle.

Your Well-Being Matters

At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible. We offer competitive benefits, opportunities for growth, and the support you need to rest, recharge and continue making a difference.

What We Offer:

• Employer-paid health and dental benefits, including $750 per paramedical practitioner and $2,000 annually in mental health services.

• Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.

• Defined contribution pension plan with generous employer match.

• Five paid wellness days plus a holiday break in December to spend time with loved ones.

• Paid time off for illness, bereavement, moving and education.

• Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.

• Access to our Employee Assistance Program (EAP) and a range of employee discounts.

• Ongoing learning and growth opportunities including annual training events such as Indigenous Knowledges Day.

• Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.

Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at [email protected]

Closing Date: August 3, 2026

Please quote the following competition number in your application materials 26-117.