Account Administrator at Carvana in Las Vegas, NV

Summary: Carvana, through its subsidiary ADESA, operates a wide array of vehicle services across North America. The Account Administrator will assist in obtaining required information and completing necessary paperwork for the sale of vehicles while performing various administrative and clerical duties to ensure maximum sales volume. Responsibilities: - Make sure customers receive prompt, efficient and courteous attention - Maintain a professional appearance, orderly work environment and friendly disposition - Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences - Respond in a timely manner to all customer inquiries relating to vehicles and titles - Verify that vehicle information is accurately recorded and numbered for the sale - Schedule sale for accounts after completion of necessary pre-sale reconditioning and required paperwork - Verify title, bill of sale and VIN number are accurately recorded. May assist in preparation of titles, contracts, bill of sale, pre-sale and post-sale reports and post reconditioning charges incurred - Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post charges to vehicle account in a timely manner - Enter condition reports into AMS - Review condition report/vehicle for repairs/problems and set work orders in V-Trace for Mechanical and Body Shop - Call in orders for Windshield, Dent Demon and other outside vendors - Verify the correct repair charges are submitted - Review, monitor and ensure compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department - Set the order of the sale and ensure accurate preparation of contracts - Print stickers for sale per OHA guidelines - Represent vehicles on the block or attend block with sales representative on sale day - Communicate with customer for failed post sale inspections or arbitration - Process paperwork and checks following the sale, provide necessary paperwork to customers - For vehicle pick-up’s and disposition, schedule vehicles for pick up location - Assist in scheduling vehicles online for review. Assist in preparation and processing of post-sale information to managers and customers - Assist in maintaining vehicle inventory for vehicle aging and first-in first-out process - Maintain knowledge of DMV laws and regulations pertaining to titles - Other duties as assigned Required Qualifications: - Must be at least eighteen (18) years of age - Must be qualified to operate a motor vehicle and possess a valid driver's license - Must have a demonstrated ability to read, write, and communicate effectively in English - Must have the ability to physically operate vehicle equipment and tools - Office experience Preferred Qualifications: - Automotive experience preferred Required Skills: Vehicle title verification, Bill of sale preparation, VIN number verification, Condition report entry, AMS software, V-Trace software, Customer complaint resolution, DMV laws and regulations knowledge, Vehicle inventory management, Scheduling vehicle sales, Automotive experience, Office experience Benefits: Competitive Pay, Quality Benefits, Holiday and Paid Time Off, Education and Equipment Reimbursement Programs, Matching 401(k), Career Path Opportunities, And More!