Mobile Service Coordinator at Caruso Ford… · Long Beach

Join Caruso Ford Lincoln as our Mobile Service Coordinator, where you'll play a crucial role in our Service Department. You'll oversee the rental and loaner vehicle fleet, manage the Pickup & Delivery service, and spearhead the Mobile Service van program. By streamlining daily operations and maximizing vehicle utilization, you'll help us deliver exceptional customer experiences.

If you're a strong communicator who thrives on managing logistics and leading teams, this opportunity is for you. We're committed to innovation and employee growth, offering competitive compensation and a culture grounded in teamwork and creativity. Let's build the future of automotive service together.

Responsibilities

• Coordinate and manage the rental and loaner vehicle fleet to ensure optimal utilization and availability for our customers.
• Oversee the Pickup & Delivery service, ensuring timely and efficient transportation of vehicles to and from customer locations.
• Lead the Mobile Service van program, scheduling and dispatching technicians to provide on-site services with precision and care.
• Collaborate with service advisors and technicians to streamline communication and enhance the customer experience.
• Monitor and analyze service operations, identifying opportunities for process improvements and implementing solutions.
• Maintain accurate records of vehicle usage, service appointments, and customer interactions to support seamless operations.
• Communicate proactively with customers, providing updates and addressing inquiries to ensure satisfaction and trust in our services.

Qualifications

• Experience in managing fleet operations, ensuring vehicles are maintained and ready for customer use.
• Ability to coordinate and oversee daily schedules for multiple teams, including drivers and technicians.
• Proven track record of delivering exceptional customer service and acting as a primary point of contact.
• Strong organizational skills to maintain accurate records of vehicle usage, mileage, and maintenance needs.
• Ability to create and manage efficient routes and schedules for vehicle pickups and deliveries.
• Experience in monitoring fleet utilization and recommending adjustments to improve availability.
• Strong communication skills to work closely with technicians and resolve scheduling or logistical issues effectively.