Retail Process Improvement Intern at Cartier in New York, NY

Summary: Cartier is part of the Richemont group, offering a dynamic summer internship program for students interested in the luxury sector. The Retail Process Improvement Intern will support the Workforce Management team by analyzing and improving operational processes within retail boutiques, focusing on workforce efficiency and client experience. Responsibilities: - Retail Process Analysis: Assist the Process Engineer in mapping current state processes within Cartier retail boutiques, with a particular focus on workforce-related activities (such as staff scheduling, task allocation, back-of-house procedures). Identify constraints, inefficiencies, and areas of improvement with staff utilization and operational performance - Workforce Analysis: Conduct detailed analysis of scheduling practices and staff productivity within retail boutiques, identifying opportunities to optimize resource allocation and improve operational efficiency. This includes analyzing client traffic patterns to ensure staffing schedules are optimally aligned, meeting business needs and enhancing client experience - Data Collection & Analysis: Analyze available operational data from retail boutiques, primarily focusing on client traffic patterns to align with sales labor standards. The intern will assist with identifying and proposing other relevant metrics that can be used in conjunction with completed studies and created standards to help build a comprehensive operational and labor model. This involves gathering data to establish, validate, and refine labor standards, supporting process improvement projects and quantifying potential benefits related to workforce optimization and commercial outcomes - Collaboration: Work collaboratively with a wide range of stakeholders, including boutique management, commercial operations, client services, Human Resources, the Commercial Performance team, and the broader Workforce Management team, to gather insights, facilitate communication, and ensure successful project execution and adoption of new processes - Solution Development: Contribute to the development of innovative solutions and recommendations for retail process optimization, root cause analysis, and end to end process visualization. Concurrently, create and update comprehensive process documentation, flowcharts, work instructions, and reports specific to retail boutique operations and workforce processes to ensure clear communication, adherence to labor standards, and sustainability of improvements. The focus will be on improving staff efficiency, enhancing the client journey, and supporting commercial objectives through optimized processes and workforce management strategies Required Qualifications: - Currently enrolled in an accredited university or college program, pursuing a degree in Industrial Engineering, Operations Management, Business Administration, or a related technical field - Strong analytical and problem-solving skills with an ability for data interpretation, particularly in relation to operational and workforce metrics - Technologically proficient with strong computer skills, including Microsoft Office Suite (Excel, PowerPoint, Power Apps) and Google Looker - Exceptional written and verbal communication abilities, with the ability to communicate effectively with diverse teams - Strong attention to detail and organizational skills - An innovative and proactive thinker, thriving in a dynamic, fast-paced environment - A collaborative team player, eager to contribute, empower others, and achieve collective success - Highly energetic and enthusiastic about supporting diverse projects and initiatives - Available to commit to a full-time schedule throughout the entire duration of our Summer Internship Program from June 1st to August 7th - Legally authorized to work in the United States. Please note: International students must possess a current work visa; Richemont North America does not sponsor work visas for summer internships - Must be 18 years of age or older by the start of the program Required Skills: Industrial Engineering, Operations Management, Data Analysis Important Skills: Microsoft Office Suite, Google Looker Nice-to-Have Skills: Innovative Thinking Benefits: A stimulating and competitive work environment, surrounded by passionate professionals dedicated to excellence., The opportunity to gain invaluable insights into the luxury goods industry, laying a strong foundation for your future career., Benefit from a dedicated Mentor, a subject matter expert and leader, who will guide your immersion and ensure a rich, supportive learning experience.