Provider Operations Associate at Carrum Health in Remote

Summary: Carrum Health is a health tech company transforming how healthcare is delivered and experienced. The Provider Operations Associate role is designed for an organized and motivated individual to support the Provider Operations & Account Management team, ensuring smooth operations for providers and patients while collaborating on various tasks. Responsibilities: - Collaborate closely with the Account Management team to efficiently implement new COE services - Support updates in the care app, Salesforce, implementation tickets, and shared drives to ensure accurate information management - Oversee daily provider billing tasks and collaborate with internal finance teams to ensure the timely and accurate reconciliation of accounts - Track operational KPIs and pull data to provide actionable insights to the team, helping to continuously improve our provider relationships and processes - Organize and manage critical documentation in Confluence and the care app to ensure all internal stakeholders have access to accurate, up-to-date information about our provider partnerships - Identify small operational inefficiencies, propose solutions, and assist in implementing basic process changes to streamline workflows and enhance team productivity - Use the correct channels of communication to proactively ask for help, provide project updates, and collaborate with diverse internal teams to align operations with broader company goals Required Qualifications: - 0–2+ years of experience - A high degree of organization, ability to meet deadlines, and precise attention to detail - Strong time management skills and the ability to deliver great work independently when given well-defined tasks - Adaptability: You are comfortable managing multiple competing priorities. When faced with ambiguity or challenges, you seek help when needed but keep trying until you resolve the issue at hand - A growth mindset: You are eager to learn and grow in an evolving role. You actively seek out feedback on your work and take ownership of your development path - Data fundamentals: You are capable of reviewing and reporting on data to support team objectives - A positive attitude and a spirit of generosity to go above and beyond for our provider partners, our members, and your internal colleagues - Integrity: The ability to appropriately handle confidential information and adhere to HIPAA requirements - A team-player mentality: A desire to work in a start-up environment with an 'all hands on deck' attitude - Resourcefulness: As an early member of a startup, we need people who take initiative. You look for small operational inefficiencies and offer suggestions to streamline workflows or improve your own performance - Collaborative spirit: A passion for working alongside diverse internal teams (sales, operations, client success, data, and product) to align your operational tasks with broader company goals Preferred Qualifications: - Bachelor's Degree - Exposure to, or a strong willingness to learn, various data tools (Tableau, Google Sheets, Excel) Required Skills: Data fundamentals, Salesforce Important Skills: Confluence, Tableau Nice-to-Have Skills: Team-player mentality, Collaborative spirit Benefits: Stock option plan, Flexible schedules and remote work, Chicago and San Francisco offices available, Self-managed vacation days, within reason, Paid parental leave, Health, vision, and dental insurance, 401K retirement plan